Van
Technical Support Engineer
Ho Chi Minh CityNationality Vietnam
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Summary
I’m a Customer Experience & Operations Specialist with 5+ years in customer service, fintech operations, and complaint resolution. Skilled in fraud detection, VOC analysis, and process optimization, I leverage data-driven insights to boost satisfaction and loyalty. Passionate about building seamless, customer-first experiences in fast-paced environments.
Work experience
Technical Support Engineer
iTechwx2025.09-Current(a year)Customer Experience & Development Specialist
PNJ Group2025.03-2025.04(2 months)Customer Service & Administration Executive
Docquity2024.01-2024.08(8 months)Senior Customer Service Operations Specialist
BAEMIN Vietnam (Woowa Bros.)2022.06-2023.10(a year)Customer Experience Specialist
Grab2019.08-2021.04(2 years)Data Service Officer
California Fitness & Yoga Centers Vietnam2017.08-2018.08(a year)
Educational experience
ERC Institute
Hospitality Administration/ManagementInternational University - VNU HCMC
Business Administration and Management General
Languages
English
Basic
Chinese (Mandarin)
Fluent
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