Summary

Work experience

• Senior Customer Technical Support Engineer

  MacDermid Alpha Electronics Solutions

  2026.01-Current

  (8 months)

  * Provide technical support to the target markets and customers by offering appropriate solutions to technical issues through process troubleshooting and root cause analysis to resolve customer issues in a timely manner. * Participate in on-site customer evaluations with the primary goal of ensuring evaluation success to help drive the growth of the PBA business unit. * Conduct regular technical visits, lead technical discussions and meetings with customers to address technical issues and resolutions, aiding sales growth and creating new opportunities. Provide technical training and presentations to both external and internal customers. * Collaborate closely with other departments such as Operations, QA, R&D, and Product Marketing to provide technical solutions, resolve product and quality issues, and maintain high product quality and services for PBA customers. * Prepare and submit monthly technical reports, call reports, and evaluation reports on time. * Manage technical projects, including product evaluations and qualifications, technology transfers, process solutions, new product implementation, and more. * Build and maintain relationships with customers, distributors, and agents, ensuring constant contact to grow the PBA business.
• Senior SMT Service Engineer/ Technical Team Leader

  Fuji Machine Asia Pte Ltd

  2014.12-2026.01

  (11 years)

  - Technical support of most SMT related machines for customers from many countries in Vietnam (mainly in the North) by providing specific solutions to solve technical issues, analyze and find the root cause of the error in the shortest time - Direct support at the factory during equipment installation, give training to factory staff; help factory technicians have good ability to use the equipment provided by the company, operators can operate the equipment proficiently, coordinate with the factory departments to achieve the highest efficiency as well as the best quality of output products - Direct contact with the R&D department, technical support team of manufacturers in different countries on technical issues related to SMT machines as well as a bridge between customers and manufacturers to make necessary improvements for the production line - Prepare and send technical reports, issue tracker to manager - Coordinate with the company's Sales department to bring the best technical solutions to customers - Coordinate with the Marketing department to promote the products provided by the company in Nepcon exhibitions or seminars - Coordinate with the Coordinator department to coordinate equipment and parts to customers; Customs clearance support - Create good relationships with customers, maintain relationships with manufacturers from many different countries, be a reliable support for colleagues, aim for the integrity of the company's business strategy as well as contribute to the sustainable development of the company not only in the Vietnamese market but also worldwide - Proactively use personal car to support customers as quickly as possible