Summary

Work experience

• Technical Support Engineer

  HeyGears

  2023.05-Current

  (3 years)

  ● Conduct frequent nation-wide travel for onsite equipment installation, training, maintenance, troubleshooting, and product upgrades, ensuring customer satisfaction and operational efficiency. ● Deliver superior customer service through effective communication, solutions provision, and detailed demonstrations and received 100% satisfaction rate. ● Collaborated with cross-functional teams, including product and R&D departments, to resolve complex technical challenges.
• Technical Support Engineer

  HeyGears

  2023.03-2023.05

  (3 months)

  ● Conduct frequent nation-wide travel for onsite equipment installation, training, maintenance, troubleshooting, and product upgrades, ensuring customer satisfaction and operational efficiency. ● Deliver superior customer service through effective communication, solutions provision, and detailed demonstrations and received 100% satisfaction rate. ● Collaborated with cross-functional teams, including product and R&D departments, to resolve complex technical challenges.
• Volunteer Research Assistant

  Stevens Institute of Technology

  2022.04-2023.03

  (a year)
• Peer Tutor

  Clover Park Technical College

  2019.04-2021.03

  (2 years)

  Assisted in giving lectures and helping with homework in class; Communicated with the lecturer about the main point of upcoming class and shared ideas with classmates; Answered questions and reported them to the professor; Informed students of the latest notice of class time and position.
• Student Intern

  Civil Aviation Flight University of China

  2017.09-2017.11

  (3 months)

  Practiced using planning machine, milling machine and drilling machine to process a hammerhead, and used CNC to process a hammer handle, and assembled them as a hammer. Used different types of sandpaper and polisher to polish the plane side of metal blocks, then normalizing, annealing, quenching, or tempering them. Observed and compared the result. Used Moh’s hardness scale to test the heat-treated metal block. Practiced using AutoCAD to draw three-view drawing of a metal tube structure
• Student Intern

  MAHLE Shanghai Filter Systems Co., Ltd.

  2017.07-2017.09

  (3 months)

  Acquainted with the operation of a modern auto filter factory and mastered the AutoCAD. Acquainted with the operation of a injection molding machine. Participated in the design of auto filter with AutoCAD.

Educational experience

• Stevens Institute of Technology

  Master of Engineering - MEng, Mechanical Engineering, 3.5
• Clover Park Technical College

  Associate's degree, Aviation Maintenance Technician
• 中国民航飞行学院

  Bachelor of Applied Science - BASc, Aircraft Manufacturing Engineering

Languages