Tran's Resume

Tran

Technical Support Engineer

Ho Chi Minh City

Nationality Vietnam

Summary

With my education and background at Les Roches, I have been provided with a wealth of knowledge about the hospitality industry and client development. I look forward to many new opportunities in the future. I am very curious, learning new things, able to withstand high pressure, and diligent. On the other hand, I am also an active, sociable person, therefore, I am always available for new experiences.

Work experience

Technical Support Engineer
iTechwx
2025.05-Current
(a year)
Provided expert technical support for Microsoft Exchange Online, SharePoint, and Microsoft Teams, utilizing advanced diagnostic tools to resolve customer issues efficiently. Ensured clear and professional communication, maintained accurate case documentation, and collaborated with internal teams to troubleshoot and resolve complex technical challenges. Contributed to continuous service improvement initiatives and remained current with Microsoft 365 technologies through regular training and team knowledge-sharing sessions. Show less
Hotel Manager
Thanh Thuy Hotel
2024.02-Current
(2 years)
As a dedicated Hotel General Manager, I take pride in leading teams to deliver exceptional guest experiences while maintaining operational excellence. With a strong background in hospitality management, I oversee daily operations, ensure smooth coordination across departments, and drive performance through strategic planning and team development. I’m passionate about creating a welcoming environment for both guests and staff, and I thrive in dynamic settings where attention to detail and service quality are key Show less
Data Steward
Veeva Systems
2023.03-2024.05
(a year)
Marketing Positions
ATC Wine Merchants
2023.04-2023.05
(2 months)
Marketing Management Trainee (Pre-Opening)
Mandarin Oriental Hotel Group
2022.10-2023.03
(6 months)
Sous Chef
Lotus Restaurant
2020.12-2021.03
(4 months)

Educational experience

Les Roches Crans-Montana Global Hospitality
Bachelor of Business Administration - BBA, Hospitality Administration/Management
University of Business and International Studies
Bachelor of Business Administration - BBA, Business Administration and Management, General, GPA: 3.34/4