Summary

Work experience

• Field Engineer

  GE Healthcare

  2022.02-Current

  (4 years)

  MR and Ultrasound Service Engineer
• Field Service Engineer

  Philips

  2017.07-2022.02

  (5 years)

  Supports Intravascular ultrasound and MRI systems in Dallas Forth Worth Metroplex. Independently resolve equipment and customer issues. Periodically completes PMs, FCOs, installations, and all related tasks. Independently diagnose and resolve electronic, network, and mechanical problems. Utilize tools, support, resources and escalation processes within required time frames to resolve customer and system problems timely and effectively. Perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation, if appropriate. Actively seeks to mentor others. Actively participates as a member of regional work team and works to improve team processes. Show less
• Field service product support

  B. Braun Medical

  2016.04-2017.06

  (a year)

  Provides technical support for all B.Braun infusion systems. Troubleshoots and identifies problems by using electronic testing equipment. Assists with daily reconciliation of Field Service activities to SAP database. Read, analyze and troubleshoot, as well as, utilize schematics, drawings and wiring diagrams. Provides onsite support for product upgrades and wireless network configuration.
• Field Service Engineer II

  Beckman Coulter

  2010.08-2015.12

  (5 years)

  • Installed biomedical instruments and computer systems in a diagnostics laboratory environment. • Coordinated with customers in scheduling onsite troubleshooting, Preventative Maintenance and Modifications on all the hematology line of products. • Managed customer training, inventory control and contract retention by providing highest customer satisfaction.

Educational experience

• DeVry University

  Bachelor of Science, Electronics Engineering Technology

Languages