Work experience

• Technical Support Engineer

  Microsoft

  2023.08-Current

  (3 years)

  Deliver technical support to global customers on Azure Active Directory, focusing on MFA, SSO, Conditional Access, and user authentication issues. Assist with SaaS integration and application registration in Azure AD to ensure secure access management. Troubleshoot device registration and AADAP -related authentication challenges. Provide timely solutions and collaborate across teams to resolve complex identity issues. Contribute to knowledge base articles, share best practices, and drive customer satisfaction through proactive support and clear communication. Show less
• Azure Support Engineer

  iTechwx

  2023.08-Current

  (3 years)
• Customer Service Representative

  Concentrix

  2022.08-2023.08

  (a year)

  Acted as the primary point of contact between guests and property partners, handling inquiries, complaints, cancellations, and booking modifications via inbound/outbound calls, email, and live chat. Delivered high-quality customer service by providing accurate, timely, and comprehensive information using internal tools and established processes. Collaborated with cross-functional teams to resolve complex issues efficiently, ensuring guest satisfaction and maintaining operational excellence. Maintained up-to-date knowledge of policies and procedures to provide consistent and reliable support. Thrived in a fast-paced, multicultural environment while consistently achieving performance KPIs related to quality, resolution time, and customer satisfaction. Show less
• Business Consultant

  Cloudify Viet Nam

  2022.01-2022.05

  (5 months)

  Drive end-to-end sales of ERP solutions, including lead generation, product presentations, and contract negotiation. Consult with clients to understand their business needs and propose customized ERP modules (Finance, Inventory, CRM, etc.). Collaborate with pre-sales and technical teams to ensure smooth implementation and client satisfaction. Manage and grow a portfolio of B2B clients, achieving and exceeding quarterly sales targets. Maintain sales pipeline and forecasting using CRM tools. Deliver product demos and participate in industry events to promote brand awareness. Show less

Educational experience

• Banking University of Ho Chi Minh City

  Bachelor of Arts - BA, Developmental/Remedial English

Languages