Summary

Work experience

• Technical Support Engineer

  iTechwx

  2025.06-Current

  (a year)

  Role Overview: Provide daily support and troubleshooting for Microsoft 365 and Intune, ensuring a high level of customer satisfaction. Key Responsibilities: Engage with global customers to identify and understand technical issues, keeping them updated throughout the resolution process. Use diagnostic tools (e.g., event logs, performance traces) to analyze and resolve problems or escalate when necessary. Document technical findings and solutions, contributing to internal knowledge sharing. Collaborate with cross-functional and cross-product teams to solve moderately complex issues. Leverage automation tools to streamline resolutions and provide suggestions to enhance tool effectiveness. Participate in team case reviews and discussions to share knowledge and refine support strategies. Show less
• Project Coordinator

  HAWA Vietnam

  2023.03-2025.03

  (2 years)
• Exhibitor Service Representative

  Ho Chi Minh Export Furniture Fair - HawaExpo

  2022.10-2025.03

  (2 years)

  As an Exhibitor Service Representative, I play a key role in ensuring exhibitors have a seamless and successful experience at tradeshows. My responsibilities include: - Engaged with 100+ potential customers data per event, successfully securing 50+ exhibitors to participate exhibiting. - Provided personalized support to 50+ exhibitors per event, assisting them in promoting their presence and increasing booth traffic by 20%. - Assisted in organizing and guiding 300+ exhibitors through booth setup, product display, and logistics, ensuring a 95% satisfaction rate. - Provided on-site assistance during the event, promptly addressing exhibitor concerns, resolving issues, and ensuring seamless operations. - Built and maintained relationships with 80+ exhibitors, leading to a 40% increase in repeat participation for consecutive Fairs. Key Projects: - HawaExpo - Ho Chi Minh Export Furniture Fair 2023 (09/2022 - 02/2023) - HCM City Export - Ho Chi Minh City Export Fair 2023 (12/2022 - 05/2023) - HawaExpo - Ho Chi Minh Export Furniture Fair 2024 (10/2023 - 03/2024) - HCM City Export - Ho Chi Minh City Export Fair 2024 (12/2023 - 05/2024) - VIBE - Vietnam Interior & Build Exhibition 2024 (05/2024 - 10/2024) - HawaExpo - Ho Chi Minh Export Furniture Fair 2025 (10/2024 - 03/2025) Through my role, I aim to deliver exceptional service, ensuring exhibitors achieve their business goals while contributing to the overall success of the Fairs. Show less
• English Level Assessor

  GrabLingo - Learn English Online One-On-One

  2019.10-2022.12

  (3 years)

  - Calling students to conduct an English interview and assess their English proficiency level. - Reporting result and giving feedback about students' strengths and weaknesses. - Providing customer service after testing.
• Project Coordinator intern

  HAWA Vietnam

  2022.06-2022.09

  (4 months)

  - Assisted international clients with questions about organizing B2B events and finding manufacturers that fit their requirements in Vietnam, providing quick and accurate on-site support. - Helped clients connect with suitable Vietnamese manufacturers, ensuring smooth communication. - Managed follow-ups to resolve issues and maintain strong relationships between stakeholders.
• Private Tutor

  Gia sư Tiên Phong

  2021.01-2021.05

  (5 months)

  - Assisted a 8 - year - old boy in improving Math and English. - Evaluated his progress and discussed results with his parents. - Helped him prepare homework and review lesson before examination.

Educational experience

• ĐH KHXH&NV - University of Social Sciences and Humanities (USSH, VNUHCM)

  Bachelor's degree, International Relations

Languages