-Serve as the primary point of contact for customers, addressing inquiries, feedback, product claims, returns, commercial contracts, and order-related information, while offering effective solutions and assistance. -Deliver high-quality customer service regarding delivery details, product availability, additional charges, and proactively offer alternative options tailored to customer needs and satisfaction. -Cultivate exceptional customer relationships by proactively addressing foreseeable obstacles to ensure seamless business continuity and an outstanding customer experience, resulting in a 95% satisfaction rate as a service provider. -Collect feedback from customers through surveys and utilize it to improve customer service skills. -Collaborate with the Sales team to optimize the customer service process and supervise internal and external functions in multicultural settings, ensuring effective achievement of optimal business results.

-Provided business related information to Thai-Taiwan entrepreneurs in regard of investment,enhancing business. -Assisted in translating and interpreting to Chief of Economic section -Arranged business appointment and maintaining schedules -Managed business official website and social platforms to update article,news,activities in Taiwan which is beneficial for entrepreneurs and reader -Participated in international seminar which related to Thai-Taiwan relationship -Reported Thai-Taiwan monthly-updated relationship (import-export,workers,tourism)

职位:translator ประเทศไทย Helped localisation team to translate, review, proofread and test game-related texts from Chinese into Thai and correctly correct language in a suitable ways

ประเทศไทย Freelance- Provided Chinese-English-Thai interpreting services to foreign customers by introducing them to facility and property services on behalf of Sansiri Condominium (2019)

ประเทศไทย Freelance-Accompanied a Chinese director to provide Thai-Chinese interpreting services at “PUBG Mobile Club Open 2019 Southeast Asia Qualification /Regional Finals held by Thailand E-Sports Arena (2019)

ประเทศไทย Freelance- Assisted and helped customers check-in, giving direction and providing interpreting services, briefly called “Airport Help” at Don Mueang international airport