Work experience

• IT Support Intern

  Zimswitch Technologies Pvt Ltd

  2022.01-2023.01

  (a year)

  Engineered seamless integration of new banking partners into the Zimswitch Postilion network, enhancing nancial accessibility and supporting over 500,000 daily users with consistent uptime. Utilized data analysis tools and PostgreSQL to produce daily reports, increasing reporting accuracy by 16% and elevating decision-making processes through precise, actionable insights. Contributed to the deployment of APIs and system optimizations, resulting in a 5% improvement in data processing eciency and overall system performance. Streamlined maintenance tasks such as rmware updates and security assessments, ensuring zero critical vulnerabilities and enabling a secure IT infrastructure over a 12-month period.
• Customer Service Agent

  Zimswitch Technologies Pvt Ltd

  2022.01-2023.01

  (a year)

  Provided exceptional customer support through phone and email, achieving a 3.5% increase in issue resolution eciency. Facilitated data quality accuracy operations on customer databases, ensuring records were sorted, reviewed, and maintained with analytical precision. Communicated eectively with team members to resolve customer issues and provide updates on service improvements, enhancing cross-functional collaboration. Monitored and integrated systems performance using business intelligence tools to boost support processes and streamline customer communication channels.

Projects

• Self-Service Fuel Purchase System

  Developer

  2023.01-2023.11

  (a year)

  School project
• RFID Attendance System

  Designer

  2021.02-2021.11

  (10 months)

  School course

Educational experience

• Harare Institute of Technology

  Electronic Engineering

  2019.08-2023.07

  (4 years)

  Deaign of Electronic devices
• Harare institute of technology

  in Higher and Tertiary Education.

  2019.08-2023.07

  (4 years)

  College education teaching

Languages

Certificates

Skills