Supervised and mentored team of 10 Transportation Associates, managing daily operations to ensure 100% on-time delivery of customer orders across node. Led initiative to optimize TOMY (Transportation Operations) hours by implementing strategic run planning for Transportation Associates, increasing from 1 to 2 runs weekly and reducing third-party shipping costs. Streamlined logistics operations through the implementation of standard work procedures and Lean methodologies, improving efficiency. Maintained 100% compliance with DOT regulations and Amazon safety programs across all department operations. Led employee performance management including training, development, and continuous feedback for hourly workforce of associates. Monitored and analyzed key performance indicators including safety, quality, productivity, and customer experience metrics. Collaborated with site leadership to address customer experience concerns and implement solutions that improved satisfaction scores.

Oversaw management, control, and direction of outbound, and inbound operations within the fulfillment center for this high-end kitchen product company. Optimize inventory management for 600+ SKUs, reduce inventory turnover by 12% by optimizing stock levels and implementing a just-in-time inventory system. Oversaw the planning, coordination, and execution of daily operations to meet targets and customer demands. Helped the company to achieve a 40% client/customer growth rate, achieving a 98% customer satisfaction rating. Motivate and support a team of 14 to succeed in a demanding environment. Leveraged persuasive communication skills to build relationships with clients and close deals

Accurately handle daily cash transactions over $40,000, ensuring regulatory compliance. Build strong customer relationships through exceptional service and support. Efficiently manage over 1,000 client transaction receipts weekly, enhancing satisfaction.