· Developed new business opportunities by increasing sales by 150%. · Increased 35% profit by launching antique appraisal services to attract new customers and implementing new sales channels, including Shopify, Facebook, and Instagram. · Handled and oversaw 50+ international accounts, including Sotheby · Prepared 20+ sales contracts for international auction houses, such as Sotheby’s and Christie, and negotiated profit commission and insurance possession rates for auction items. · Maintained good relationships with existing and new customers to strengthen the network and further broaden the client base, encouraging sales volume.

· Upsell sales targets 30% by customizing CMP packages and extended the warranty to customers. · Achieved a 20% increase in revenue within two months through the successful negotiation and closure of strategic partnerships in motor insurance, automotive warranties, and roadside assistance. · Demonstrated a deep understanding of the automotive ecosystem, utilizing industry connections to stay ahead of market trends and contribute to a 30% improvement in product and service alignment with partner and customer needs. · Conducted regular market analysis and competitor assessments to identify new business opportunities and potential areas for expansion. · Fostered connections that directly contributed to a 20% improvement in the efficiency of collaborative projects between internal teams and external partners. · Provided professional advice and sales services to customers on the selection of MASERATI to fit their portfolios. · Accompanied customers to inspect, test drive, and provide professional advice on automobile insurance and repair & maintenance service. · Created ADP wip (job order) to identify warranty and handle customer’s request for services needed. · Handled and delivered over 50 maintenance and payment transactions per month. · Coordinated the PDI process between the workshop and showroom to ensure all necessary documents are prepared before the start of the PDI procedure. · Instructed PDI supervisors to check and review the PDI schedule and ensured all orders were completed on time. · Issued and submitted 15 pieces of warranty documents per month to MASERATI Italy. · Coordinated with drivers and showroom administrator to deliver cars to customers per month.

· Expanded the network within the mechanics, insurance, and notary public industries, resulting in a 30% growth in collaborative ventures and information exchange. · Acted as a key liaison, improving communication channels, which led to a 20% reduction in project implementation timelines. · Navigated the industry landscape, resulting in a 20% higher level of knowledge about competitor strategies and market dynamics. · Diagnosed repair problems and created job cards for required repair work, and work collaboratively with the mechanic team to monitor the repair process. · Managed and updated customer vehicle history in Excel and Xenrty. · Promoted premium after-sale services through multiple platforms, including face-to-face, emails, WhatsApp, and phone conversations. · Upsell 50 products and services per month, including AMG modification, electronic equipment, and maintenance service packages. · Handled insurance 10 claims per month for clients by reviewing and negotiating surveyor reports. · Handled and follow up on complaints for prestige clients. · Drafted and created quotations 40pcs verbal and written sales contracts per months. · Managed 40 cars handover per months and explained services performed.

· Exceeded sales target by 100% through auction activities. · Prepared post-sales & marketing activity reports and analysis per month. · Worked closely with business teams to plan and execute local marketing programs, including seminars, mass emailing, and call downs to increase sales. · Established and maintained collaborative working relationships with customers and business partners.

· Communicated with existing and potential clients to generate business opportunities. · Co-led fleet sales projects, including Coca-Cola, THE PENINSULA, and government tenders related to the fire and environmental department. · Provided administrative support to the marketing team to construct an LPG tanker brochure for the Macau market. · Assisted the Sales Manager to prepare 7 documents per month for the application of dangerous goods vehicle registration. · Organized and maintained filing, billing, and documentation systems. · Work with Shell Macau to build LPG tankers. · Negotiated and obtained a tender from The Venetian Hotel Group and sold 50 shuttle buses. · Provided advice and follow up on custom-making freezer trucks for Macau Sands Hotel. · Acted as a warrant approver to make claims and submit evidence and information, including pictures and testing programs to head office. · Acted as a trade show representative.

· Prepared marketing materials and monitored project status. · Developed, established, and maintained good relationships with customers, suppliers, and internal stakeholders. · Participated actively in the promotional mix projects.