Stephanie's Resume

Stephanie

Live in Singapore

Nationality

Summary

81% Candidate has strong operational and leadership experience as a COO, but is not based in Shenzhen. 1, Bachelor's degree or above, preferably in Business Administration, Economics, Finance, Marketing and other related majors. Candidate has a Bachelor of Science in Business Administration and an MBA, which meets the educational requirement. 2, Those who have a degree from a famous domestic or foreign university or those who have studied or worked overseas will have a greater advantage. Candidate has an MBA from James Cook University Singapore, which is a recognized institution, providing an advantage. 3, Currently based in Shenzhen, China. Candidate is located in Singapore, which does not meet the requirement of being based in Shenzhen, China. 4, 5-8 years of experience in business operation and management, of which at least 3 years in a senior management position. Candidate has over 4 years as COO at C9 Staff and additional experience in senior roles, totaling over 5 years in management positions, which meets the requirement. 5, Hands-on experience in successfully leading a team to achieve business growth, optimize operational processes, and enhance corporate profitability. Candidate has led teams at C9 Staff and Digitization Consultants, achieving significant sales growth, indicating experience in business growth and operational optimization. 6, Priority is given to those who have worked in the Internet, science and technology, emerging industries, etc. Candidate has experience in digital marketing and outsourcing, which aligns with emerging industries, thus meeting this requirement. 7, Excellent strategic planning and execution capabilities. Candidate's role as COO involves strategic planning and execution, as evidenced by their achievements in sales growth and operational management. 8, Excellent team management and leadership skills. Candidate has experience in hiring and training teams, indicating strong leadership skills. 9, Strong communication, coordination and resource integration skills. Candidate's experience in dealing with high-level executives and managing operations suggests strong communication and coordination skills. 10, Excellent data analysis and decision-making ability. Candidate's achievements in sales growth imply data-driven decision-making, although specific data analysis experience is not detailed. 11, Innovative thinking and change management ability. Candidate's role in a rapidly changing industry suggests they possess innovative thinking and change management skills. 12, Have a strong entrepreneurial spirit and sense of partnership. Candidate expresses a strong commitment to client success and partnership in their role as COO, indicating an entrepreneurial spirit. 13, Have perseverance and stress resistance. Candidate's experience in high-pressure sales environments suggests they possess perseverance and stress resistance. 14, Have a high degree of integrity and professional ethics. Candidate emphasizes sincerity and integrity in their work, suggesting a high degree of professional ethics. 15, Strong learning ability. Candidate's progression in roles and responsibilities indicates a strong learning ability and adaptability.

Work experience

Chief Operating Officer & Director of Global Sales
C9 Staff
2021.01-Current
(5 years)
C9 Staff is a midsized boutique outsourcing agency based in Seattle and Manila that focuses on helping digital marketing, marketing, and customer care leaders deploy outstanding digital marketing teams, conversational chatbots & customer care staff. What sets us apart is our focus on helping CMOs, Heads of Digital Marketing, Heads of Customer Care and IT executives deploy Philippines•based mid•level to senior•level talent resulting in a higher level of competency, strategy, audio communication, and productivity when executing your outsourcing projects. Website: https://www.c9staff.com We recruit, hire, train and manage mid•level to senior•level (experienced and proven) talent within the Philippines that can produce digital marketing deliverables that will impress customers, clients, and executives at your C•level. Some of the marketing staff you can hire with C9 Staff include: • Content Writers • Content Editors • Copywriters • Website + Mobile UX/UI Designers • Website + Mobile Full Stack Developers • SEO Professionals • Social Media Managers • PPC Managers • Multimedia Video Editors • Graphic Designers Show less
Head of Business Acquisition & Operations (North America)
Digitization Consultants
2020.04-Current
(5 years)
I have extensive experience dealing with CEOs, CMOs, business owners, entrepreneurs, and high•level executives looking to expand their creative and technical teams through our managed outsourced services. I am extremely adept at finding out the operational pain points of your company and recommending services that match your needs. These are all through the myriad staffing solutions that Digitization Consultants offers with different levels of proficiency across 9 different industries.
Director of Global Sales
C9 Staff
2020.09-2021.01
(5 months)
Achievements: • 700% Sales Growth YoY • Acquired big accounts in the North America and Europeran region • Developed a comprehensive Sales Process that increased sales success rate • Hire and Train Sales Executives
Certified Financial Planner
Manulife
2018.11-2020.12
(2 years)
**Licensed in both Traditional and Variable Life** Responsibilities: • Build and maintain a client base; keep clients informed about products and services for, but not limited to, life and health insurance, mutual funds, retirement plans and annuities • Provide knowledgeable financial guidance to clients to ensure that their retirement is customized to their financial needs • Aid the underwriter in assessing risk by evaluating all factors using detailed information from prospective to help minimize loss • Follow through with underwriting to be sure that client applications are being processed in an effective and timely manner • Maintain contact with existing clients on an ongoing basis to determine whether their financial needs have changed • Cold call potential clients based on acquired leads, client referrals and web inquiries • Educate potential clients in products and services for retirement and money management in the changing economy Show less
Global Sales Executive - North America
C9 Staff
2020.07-2020.09
(3 months)
Achievements: • 1200% Sales Growth YoY • Acquired big accounts in the North America region
Export Sales Specialist - North America & Asia Pacific
Mix Plant, Inc.
2019.06-2020.07
(a year)
Achievements: • 400% Sales Growth YoY • Acquired big accounts in the China region • Introduced and spearheaded the selling of products through e•commerce, developed e•commerce strategies and fulfillment for the company Responsibilities: • Promote sales activities to build an accounts base and increase revenue. Seek out and explore all revenue opportunities to increase profit margins while keeping costs under strict control • Contact established and potential customers to introduce Mix Plant’s products and arrange shipments • Provide excellent and timely customer service skills and shipment follow up by pro•actively informing the customers of the status of their shipment • Understand what customers need and provide the necessary information and make arrangements and maintain high•level customer service • Update export •import regulations constantly and share all necessary information with all other stakeholders • Increase and develop export transportation and warehouse • logistics programs with all related parties and customers • Must maintain a 99%+ accuracy in the entry data process, classification, and valuation • Monitor and provide necessary instruction for parties engaged in receiving and shipping freight, documentation, way•billing, assessing charges, and collecting fees for shipments • Negotiates with foreign shipping interests to contract for reciprocal freight handling agreements. Send air and ocean quotations to foreign countries • Produce and examine all necessary paperwork for export shipments and customs regulations • Negotiates with customers to resolve problems and arrive at mutual agreements. Make sales calls to customers • Negotiates with foreign shipping interests to contract for reciprocal freight handling agreements • Examines invoices and shipping manifests for conformity to tariff and customs regulations • Oversee receiving and shipping freight, documentation, way•billing, assessing charges, and collecting fees for shipments Show less
Chief Of Staff
Lianco Mirror Enterprises Corporation
2018.06-2019.06
(a year)
Responsibilities: • Acts as a strategic advisor to the President and senior management team • Represents President in meetings, by email, and phone calls with internal and external stakeholders • Manages the President's calendar and prioritizes their time and schedule • Drafts letters, emails, reports, and other correspondence on behalf of the President • Supports President in meetings by taking notes and assuming responsibility for completion of action items • Acts as the liaison between the President and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision•making at the proper time • Participates with the President and senior management team in strategic planning, policy development, and decision•making • Ensures timely and effective completion of projects and initiatives of the CEO/President • Researches and recommends new and revised policies and strategies • Creates and maintains systems and processes to streamline operations • Establishes standards and procedures for hiring and managing the office staff and personnel for the President • Maintains accurate confidential files and data records Show less

Educational experience

James Cook University Singapore
Master of Business Administration - MBA, Creative Marketing
Current
Far Eastern University
Bachelor of Science in Business Administration major in Business Management, Business Administration, Management and Operations
Current