Work experience

• Personnel Development, working student

  BASF Service Europe

  2024.03-2025.02

  (a year)

  • Conducted employee survey analysis to identify development needs across business units. • Moderated team workshops, improving team communication and collaboration. • Contributed to the Global Learning & Development Project by integrating regional learning platforms into a unified system, enhancing accessibility for employees globally. • Provided administrative support, including recruitment processes, newcomer training, one-pagers, and intranet page maintenance to streamline internal communication.
• Global Talent Management, intern

  BASF Service Europe

  2023.09-2024.02

  (6 months)

  • Developed the Global Learning & Development Portal, featuring employee interviews and knowledge-sharing resources • Promoted updates and events, enhancing visibility and employee participation. • Reported and resolved issues on learning platforms, ensuring user satisfaction and system functionality. • Supported trainee programs, onboarding initiatives, and mentorship programs to foster employee development and retention.
• Customer Service, working student

  McDonald's

  2022.04-2023.07

  (a year)

  • Delivered high-quality customer service, managing orders, requests, and conflict resolution in a high-pressure environment. • Ensured order accuracy and compliance with quality standards, contributing to increased customer satisfaction scores. • Collaborated in teams to maintain efficient operations during peak hours.
• Executive Project Assistant

  Dong-An Education Institute

  2017.09-2019.07

  (2 years)

  • Coordinated over 40 promotional events for national education reform, collaborating with local partners to ensure the consistency of information and executions. • Managed stakeholder communication and schedules for directors, ensuring timely and effective decision-making. • Conducted budget planning and invoice accounting, including accounts payable and receivable.

Projects

• Global Learning & Development

  employee's learning and development, boost retention

  2023.10-2025.02

  (a year)

  Establish an integrated, global learning platform across units within the company, including a portal website, career development stories shared by senior colleagues, searching engine with the most desirable learning courses and training and more.
• National Education Reform

  apply modern education methods and increase immigrant culture and languages education

  2017.09-2019.07

  (2 years)

  To implement the change of teaching and learning structure for students at 6 to 12 years, this project was meant to inform every school, teacher and director to understand and follow the policy. Additionally, some schools were selected to pre-implement the new system.

Educational experience

• European University Viadrina

  International Business Administration

  2021.09-2025.02

  (3 years)

  In addition to gaining business knowledge, I also learned analysis with Excel and R, and engaged in some practical course projects: (1) Initiated a small profitable business and conducted general ledger and income statement. (2) Designed customer-segmented product logos and developed positioning strategies through market research.

Languages

Certificates

Skills