Siwawong
Service Engineer
MaleAfter-sales technical supportLive in ThailandNationality
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Work experience
Service Engineer
Festo2024.05-Current(a year)On-site failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures on Festo components and systems (focus technologies are defined base on sales strategies). Planning, documentation and reporting of on-site services (including spare parts). Start request for technical support or escalation if problem solving not possible. Find and implement solutions, when a close communication with specialist departments at Festo for problem solving is necessary. Commissioning, programming and dimensioning of Festo components and systems. Planning, preparing, and carrying out Festo Energy Saving Services, such as: leakage detection, compressed air quality and consumptions analysis, energy saving trainings and seminars and full FESS audits. Preparing reports based on energy services results and advising customers on the countermeasure activities, such as air distribution network redesign, replacement of inefficient parts, reduction of general air pressure level, etc. Advising customers and sales colleagues in the field of energy saving. • Decides self dependently about suggestions of suitable solutions for problem solving at customer’s site • Ensures a positive and professional behavior towards the customer • Ensures compliance with agreed dates and timelines • Ensures a high standard of the on-site service at the customer • Ensures a high value/benefit of the on-site service towards the customer • Ensures a frequent communication towards customer and Festo • Flexibility in working times • Highest technical competence in working with Festo components and systems • Transferring of expert knowledge to Festo colleagues in the Technical SupportFreelance Robotics Programmer
Freelance2024.01-2024.07(7 months)Robot teaching. Robot programming. Wiring. Machine Design (2D/3D).Service Engineer
HAMASHO CORPORATION (THAILAND) LTD.2020.12-2024.03(3 years)Repair and maintenance. Analyze and troubleshoot. Provide solution consultant. Coordinate and support sales team. Support customers and machine makers. Support demonstration job. Provide remote or on-site support. Provide training course for customers. Coordinate with product supplier.
Educational experience
King Mongkut's Institute of Technology Ladkrabang
Bachelor of Engineering King Mongkut’s Institute of Technology Ladkrabang.2015.11-2020.01(4 years)
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