Work experience

• Inside Sales Account Manager

  Denave

  2024.09-Current

  (a year)

  -Customer Relationship Management (CRM). -Managed portfolio of key accounts, fostering long-term relationships to secure client loyalty and repeat business. -Identified opportunities for cross-selling and upselling within the existing client base to maximise revenue generation. -Responded promptly to customer requests, identifying needs and resolving issues to enhance client satisfaction.
• Telesales Representative

  Teleperformance

  2023.04-2024.08

  (a year)

  1 year 5 months (1 year 5 months) -Maintain existing customer relationships with company and hunt for new prospect -Collaborated with management to resolve concerns and problem calls. -Gave information about available products and services including membership details and purchase advantages. -Increased customer satisfaction by offering friendly, helpful and informative customer service. -Support with outbound calls to customers about specific sales and marketing promotional campaigns.

Educational experience

• Asia Pacific University of Technology and Innovation
• BTech

  Information Technology

Certificates