Work experience

• Client Consultant (Skincare & Aftercare)

  individuel geneve

  2024.10-2025.03

  (6 months)

  • Led in-depth client consultations to assess skin concerns, goals, and lifestyle factors, translating complex skincare concepts into clear, personalized guidance • Generated an average of 60,000,000 (~$45,000 USD) in monthly revenue through consultative, trust-based solution recommendations • Developed customized aftercare routines and ongoing product education to support outcomes, increase adoption, and strengthen client retention
• English Instructor

  DUX English Academy

  2023.05-2024.06

  (a year)

  • Delivered structured English instruction to learners of varying proficiency levels, adapting explanations to individual needs and learning styles • Built rapport and maintained engagement through clear communication, feedback, and goal-oriented instruction • Tracked learner progress and adjusted instruction based on feedback and performance to support consistent improvement
• Customer Support Specialist

  Inceptra

  2016.01-2018.08

  (3 years)

  • Delivered B2B SaaS customer support, guiding users through technical and workflow challenges to effective solutions • Collaborated cross-functionally with engineers and internal stakeholders to resolve issues and improve service quality • Communicated confidently with users and internal contacts across all levels, including engineers and senior leadership • Supported the education team by creating and managing online learning environments for remote classes • Worked closely with instructors to ensure successful course delivery and high satisfaction

Educational experience

• st. john's college - santa fe, nm

  Eastern Classics

  2020.01-2021.10

  (2 years)

  Masters Degree in Liberal Arts

Languages