Work experience

• Senior Omni Channel Engineer

  AlasilaCX

  2024.10-Current

  (2 years)

  ليمعلا ةبرجت - ةليصألا (1 year 1 month)
• Genesys Senior Professional Service Engineer

  Etisalat Misr

  2022.09-2024.11

  (2 years)

  (2 years 3 months)
• Genesys System Engineer

  Etisalat Misr

  2020.10-2021.12

  (a year)

  (1 year 3 months) • Responsible for implementing outbound campaigns and troubleshooting • implement 4 different commercial Genesys outbound projects (RTIM -Trimbooting - Avengers - HekayaNotifications) • Developing business CRs and improving routing workflows for digital channels • Implementing WhatsApp channel ( ServiceDisk ). • Upgrading Genesys application (DMS, ChatServer, IXN and GAX) for Genesys WhatsApp channels. • Working with supporting team as a second line to solve system installation and configuration issues at production environment. • Built new DEV environment with all Genesys components starting from configuration layer till media service layer (Digital and Voice) • Change genesis widget design to the desired design • Deploy Historical reporting (ICON/GIM/GCXI)
• Java Developer

  GlowStar

  2020.06-2020.08

  (3 months)

  1. Participation in the Design and Development of Java EE applications using JSF, Spring, and Hibernate 2. Implementation of a full-text search mechanism for a subset of the data being stored in a MySQL using Hibernate Search
• Web Developer

  Skolera

  2017.12-2018.07

  (8 months)

  Working in Agile environment with VueJs on the different aspects of Skolera learning. The development tools : Jira, Bitbucket, Atom, Slack.
• Infrastructure Intern

  IBM

  2017.08-2017.09

  (2 months)

  Applying basic infrastructure and administration concepts using IBM tools like DB2 and WebSphere Application Server besides dealing with CentOS on servers using MobaXterm.
• Application developer

  FUTECH

  2015.03-2016.07

  (a year)

  (1 year 5 months) • Creating and implementing the source code of new applications. • Testing source code and debugging code.
• Participant

  SCCI-CU

  2015.11-2016.04

  (6 months)

  Participant at the Web Design Workshop ( HTML , CSS , Java Script ).

Educational experience

• Cairo University

  Computer Science

  2014.09-2018.06

  (4 years)

Certificates