Responded to customers via Zendesk emails/calls troubleshooting wiring and setup issues with their smart home devices Used data queries on Mixpanel to review logs and troubleshoot connectivity issues with customer’s devices Introduced potential installers/customers to the product and provided suggestions on best fit with desired devices Collaborated with QA on manual testing new software for product before public release Helped engineering and product teams with release of new third party integrations and maintaining internal knowledge articles

Resolved data issues for clients through the web dashboard and SQL queries based on custom internal databases Used reports on Mode to provide further insight to customers on marketing data Interacted with customers daily on Intercom and tracked all conversations through a shared inbox on Front Integrated new ad networks based on requests by customers to the internal reporting API based on Ruby

Resolved front-end/back-end issues for multiple client websites using SASS,JavaScript/JQuery,PHP Participated in daily standups and completed projects based in an Agile development environment Developed new pages based on Bootstrap and worked with QA for releases and bug fixes through JIRA