Work experience

• Head Cashier

  Lowe's Companies, Inc.

  2022.07-2024.05

  (2 years)

  (1 year 11 months) •Supervised and supported cashiers, customer service associates, and online order fulfillment teams to ensure efficient and accurate operations. •Trained and mentored new hires on store policies, procedures, and POS system operations, improving team productivity. •Monitored cashier performance and provided coaching to enhance customer service and transaction efficiency. •Resolved complex customer service issues with a solutions-oriented approach, enhancing overall customer satisfaction. •Ensured compliance with store policies and loss prevention procedures, reducing errors and shrinkage. •Managed daily cash pulls and prepared bank deposits, ensuring financial accuracy and compliance.
• Cashier

  Whole Foods Market

  2018.11-2020.06

  (2 years)

  (1 year 8 months) •Delivered a positive and seamless checkout experience as the final point of customer interaction, ensuring satisfaction. •Provided fast, friendly, and engaging service to enhance the overall shopping experience. •Accurately and efficiently processed transactions at the POS system, maintaining speed and precision. •Demonstrated flexibility by assisting in various departments as needed to support store operations.
• Team Member

  AMC Theatres

  2017.07-2018.11

  (a year)

  (1 year 5 months) •Provided exceptional customer service by selling tickets, concessions, and AMC Stubs memberships, consistently ranking among the top in membership sales. •Thrived in a fast-paced environment, especially during high-traffic movie releases and premieres. •Adapted to various roles, including box office, concessions, and ushering, ensuring smooth operations and an excellent guest experience.

Educational experience

• San Jose State University

  Management Information Systems, General

  2021.08-2023.05

  (2 years)
• Ohlone College

  Management Information Systems, General

  2019.01-2021.01

  (2 years)
• John F. Kennedy High School

  2015.01-2019.01

  (4 years)

Certificates