Give IT Support to non-profits, firefighter stations, city halls, and medical clinics - Visit sites in person to troubleshoot servers, computers, and printers. Provide over-the-phone and remote desktop support as well Use the Zendesk software to resolve tickets Set up computers to give out to clients in need of replacement Part of the Cybersecurity team. Experience with SentinelOne and ThreatLocker - Use Windows Active Directory heavily to create users and troubleshoot 100% Windows Environment and experience in setting up Android and iOS phones by adding them to MDM

Providing walk-in support and asset management to Cisco employees at the San Jose campus Provide remote and in-person support to users via Webex, IP Phone, and email 50/50 Windows and Mac environment Monitoring computer hardware performance and diagnosing system issues Imagining macOS and Windows computers for new hires Using IT Service Management tools and systems to track and route cases Communicating with third-party repair service providers to organize computer repairs under the device warranty In charge of asset management and shopping out computers to either the repair, surplus, or loaner laptop team

Perform disconnect and reconnect services for IT workstation equipment, including Monitors, PCs, and USB peripherals Deploy new workstations and related IT equipment Assist project management with any delegated additional related duties