Ruchii Saluja
New Delhi, DelhiNationality India
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Work experience
Founder & CEO l Amazon Trained E-Commerce Specialist(ATeS) l Digital Marketing l Customer service
The Sales Knob2018.04-Current(7 years)Since 2013, Ive been deeply involved in the e-commerce industry.As a B.Tech in Information Technology, I’ve embraced roles as a Brand Owner, Seller, Manufacturer, and Service Provider.Through eight years of self-employment, I’ve mastered the entire e-commerce process, from product sourcing and online marketing to inventory control and financial planning.I also offer comprehensive Digital Marketing services, leveraging techniques like Search Engine Optimisation (SEO) and data analysis to boost online visibility and drive engagement.Im skilled in business development and e-commerce optimization, ensuring that every project I touch reaches its market potential.My day-to-day responsibilities include crafting online marketing strategies and managing both supply chains and customer service to ensure seamless order fulfillment.I pride myself on my ability to manage multiple projects in fast-paced environments, always with a keen eye for detail and a commitment to meeting competing deadlines.My strategic thinking is customer-focused, helping me to develop creative solutions that drive business growth and enhance customer engagement.Communication is at the heart of what I do, whether Im negotiating with suppliers or leading digital marketing campaigns.Having honed these skills, I am now looking to transition into corporate e-commerce management, where I can apply my expertise in management, lead generation, and e-commerce consulting to larger scale operations.Im also open to exploring strategic investment opportunities in e-startups as a third-party consultant.Feel free to connect with me here on LinkedIn or by email at support@thesalesknob.com.Head of Ecommerce
Indian Naval Canteen Services2022.08-2024.08(2 years)As the eCommerce Head at INCS, I led the comprehensive management of a high-impact defense eCommerce project. My responsibilities spanned from overseeing technology infrastructure to streamlining all operations, including the implementation of the Buy Online, Pick Up In Store (BOPIS) model. I also had the privilege of spearheading the development of Indias first 24/7 digitized retail outlet for the Indian defense sector, bringing innovation and convenience to a critical area of service.Founder- Ritzzy Creations l E commerce l Customer Service l Inventory Management
Self-employed2013.02-2020.08(8 years)I founded and led Ritzzy Creations, growing it into a prominent womens apparel brand with a strong online presence in both B2C and B2B marketplaces.We achieved an annual turnover exceeding INR 80 Lakhs, marking significant success in the industry.In the dynamic fashion industry, styles and trends are always in flux, offering new and exciting looks that capture the essence of modern femininity.This constant evolution drives brands to innovate continually, crafting distinctive styles and using novel fabrics to stay at the forefront of fashion trends..In managing Ritzzy Creations, I developed key skills in business development, e-commerce strategy, and online marketing.I also focused on robust business management practices, effective communication, and hands-on management.Our customer service strategy was tailored to ensure satisfaction and engagement across all touchpoints.I oversaw the supply chain and inventory management to meet rapid market changes without compromising on service quality.Financial planning was critical in sustaining growth and profitability, allowing us to reinvest in brand expansion and innovation.
Educational experience
Jain (Deemed-to-be University)
Entrepreneurship/Entrepreneurial Studies master of business administration - mbaManav Rachna International University, Faridabad
Information Technology b.techSt.Marys school,New Delhi
Science senior secondary school
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