Roxanne Chen

FemaleAdministrative Specialist/AssistantLive in HongkongNationality China
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Work experience

  • Branch Admin of DHJH Region

    FWD Life Insurance Company(Bermuda) Limited
    2024.08-2025.02(7 months)
    Responsibilities: -Facilitating training and development programs for employees -Coordinating with staff in marketing, new media,and customer service departments to execute growth strategies -Video editing for a personal account on WeChat,and maintaining the YouTube account for regional study and use -Giving support to track operational metrics, and preparing regular reports on regional performance to identify growth opportunities -Ensuring smooth day-to-day operations,and supporting business growth by maintaining efficiency and customer satisfaction
  • Consultant of Training

    New Icon Studio
    2021.11-2023.08(2 years)
    Responsibilities: -Meeting the daily demands of regular customers and developing new customers aligned with KPI monthly -Customizing students with universities and programs that align with their interests and goals,and creating a study plan for test preparation and registration -Responsible for online propaganda,including updating video clips on Douyin and Xiaohongshu and checking student reviews -Assessing teaching quality of teachers, organizing teaching and researching meeting -In charge of Group Training Courses at No.1High School in Xi’an
  • IELTS Trainer

    New Channel International Education Group Limited
    2019.08-2021.10(2 years)
    Responsibilities: -Group training for college students in Xi’an Jiaotong University and Northwest A&F University annually -Orchestrating reading courses of IELTS,TOEFL,and PTE, reading and listening courses of TOEIC -Responsible for Research Programs of the reading group,including the latest trend of IELTS reading and updating topics monthly -Video recording in Xi’an District for social publishing of school PR channels
  • Chinese English Teacher

    Royal International English Limited
    2017.09-2019.03(2 years)
    Responsibilities: -In charges of Core Courses for Basic and Beginner level of Pearson and Application Courses of Beginners and above -Developing application courses -Scheduling study plans and curriculum for CEE/ TOEIC students -Preparing Royal Club activities monthly with foreign teachers
  • Management Trainee

    Royal Caribbean Cruises
    2016.06-2016.08(3 months)
    Responsibilities: -Interpreting and Translating for foreign guests -Check-in services and guidance

Educational experience

  • Qingdao University of Science and Technology

    English Studies for the Professions
    2023.09-2024.07(a year)
  • Business English
    2013.09-2017.06(4 years)
  • International Economy and Trade
    2014.06-2014.09(4 months)
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