Work experience

• LLC Formation & Registration

  Barry Consulting and Technology LLC

  2021.10-Current

  (4 years)

  Stakeholder Engagements PROFILE Accomplished Entrepreneurial Leader renowned for launching and scaling a successful venture, leading virtual call center, tourism services, and customer service operations to drive transformative growth and enhance financial performance. Experienced in increasing sales revenue, elevating customer satisfaction, and optimizing operational efficiency through strategic planning, process improvement, and team leadership. Proven history in building strong client relationships, implementing business development initiatives, and addressing complex challenges to deliver measurable results and long-term organizational success. CORE COMPETENCIES Operations Management | Operating Agreement Preparation | Arise Platform Registration | Business Banking Account Setup | New Agent Onboarding | Technical Support Management | Sales Strategy Development | New Hire Packet Creation | POS Accuracy & Compliance | Travel Partner Coordination | Payment Reversal & Refund Issuance | Loyalty Program Identification| Online Resource Utilization | Call Documentation & Notation | Fraud Detection & Prevention TECHNICAL SKILLS Operating Systems & Software: Windows XP, Amazon Workspace Microsoft Office Suite: MS Word, MS PowerPoint, MS Excel, MS Outlook, MS Teams, MS Works Web Browsers & Internet Tools: Internet Explorer, Zoom, Skype, Pulse Secure, Global Protect Customer & Pharmacy Management Systems: Intercom Plus, Medtopia, Ifacs, Mosaics, Accurint, Aspects, Spider, CT-dos, Lexus Nexus, Polar Vision, IBM OMS Sales Program, CT Dos Other Software & Tools: Polar Vision, Amazon Workspace, Any web-based software WORK EXPERIENCE Scope of Duties: Account Maintenance | Process Optimization | Client Satisfaction Improvement | Issue Resolution Key Highlights: Maintained customer accounts, ensuring high accuracy and improved data integrity, which reduced account discrepancies. Optimized debit card ordering process and cut processing time, resulting in more repeat orders. Provided account servicing, quickly resolving client inquiries, boosting customer satisfaction, and fostering long-term loyalty. Virtual Call Center Owner Scope of Duties: Agent Onboarding | New Hire Packet Creation | Bi-monthly Payroll Processing | Customer Service | Business Operations Administration | Online Boutique Management | Tour Guiding | Annual Reporting | Arise Platform Registration Key Highlights: Founded and officially registered Louisiana LLC, securing trademark protection for a business name and evaluating all legal requirements to maintain regulatory compliance and brand integrity. Supervised virtual call center, overseeing recruitment, hiring, and training of 1099 contractors to deliver exceptional customer service and technical support, thereby improving client satisfaction and organizational performance. Led company functions such as crafting detailed Operating Agreement, obtaining an EIN, and developing profitable banking relationships to build solid foundation for sustainable growth and operational efficiency. Ensured optimal financial stability by implementing stringent protocols, including quarterly tax filings, management of accounts payable and receivable, and bi-monthly payroll processing.

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