Work experience

• Director, Northeast Region

  Vertiv Co

  2010.06-Current

  (16 years)

  (15 years 10 months)
• East

  Emerson Network Power

  2010.06-Current

  (16 years)

  (15 years 10 months) East Area Manager for Emerson Network Power, responsible for all Field Operations in the East Area.
• Senior Partner - Executive Consultant

  FutureVision Business Solutions

  2008.09-2011.01

  (2 years)

  (2 years 5 months) Strategy Development, Planning, Deployment and Sales of the FutureVision Leadership Development Consulting and Training programs
• Director of Professional Services/Global Technical Support Manager

  Eaton Electrical

  2002.08-2008.09

  (6 years)

  (6 years 2 months) Director of Professional Services: Performed all team management and budget management Managed to assure the success of teams of >80 personnel. Directed North American Product Technical Team NA Call Center Team, NA IT Helpdesk Team Global Training Team Global New Product Service Engineering Team Global Documentation Team North American Service Quality and Reliability. Standardized processes/best practices advocate Developed and instituted a “Triage” model Regionalized the Technical Support Team Customer Satisfaction Global Technical Support Manager: Responsible for functions associated with maintaining a Global Support model of Uninterruptible Power Supply business Recruitment and maintenance for teams of >60 Directed Technical Support Teams Developed and implementing a Level 1 Triage Team Remote Monitoring Team Software Support Team Service Reliability and Support Team Global Call Center. Managed Customer satisfaction Budget Management Quality standards.
• Regional Service Operations Manager

  Invensys Building Systems

  1999.09-2002.08

  (3 years)

  Responsible for: Field Operations and complete P&L for Canada, Virginia, North Carolina, South Carolina, Georgia, Florida Recruitment of Field and Support personnel Budget Management Fleet Management Customer Retention Customer Satisfaction Strategic Planning