Work experience

• Area Manager II

  Amazon

  2024.04-Current

  (2 years)

  (1 year 7 months) Key Contributions: • Ensured Operational Excellence: Analyzed and executed work forecasts to meet productivity requirements, consistently achieving and exceeding overall building objectives. • Optimized Labor Management: Collaborated with fellow Area Managers to strategically allocate labor, ensuring balanced, efficient shifts that align with productivity goals. • Enforced Safety and Compliance Standards: Championed all safety programs and maintained strict adherence to OSHA compliance, fostering a safe work environment for associates. • Led Continuous Improvement Initiatives: Spearheaded process improvement projects and implemented Lean methodologies to enhance efficiency and reduce waste within operational workflows. Leadership & Supervisory Responsibilities: • Developed High-Performing Teams: Directed and empowered a team of warehouse associates, ensuring comprehensive training and addressing team needs to maximize job performance. Physical & Environmental Acumen: • Demonstrated resilience in demanding environments, including extensive walking, bending, lifting, and navigating facilities over a quarter-mile in length. • Acclimatized to diverse settings within construction and distribution environments, including conditions with limited lighting, noise, and minimal climate control. Skills & Achievements: • Direct Team Management: Supervised employee performance and accountability, ensuring alignment with Amazon’s high operational standards. • Process Improvement Proficiency: Utilized performance metrics to identify improvement areas and enhance operational outcomes through continuous process refinement. • Flexibility and Dedication: Committed to working weekends and overnight shifts, maintaining full alignment with Amazon’s customer-first culture and 24/7 operational needs.
• Incoming Area Manager

  Amazon

  2022.11-Current

  (3 years)

  职位:Area Manager
• E-Sales and Reservations Agent/E-Live Verification Agent

  Uhaul Moving and Storage

  2021.08-Current

  (4 years)

  (4 years 3 months) Serving customers with quoting rental rates and earning new business through sales and cross-selling. Providing support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments. Provide exequisite customer service. Sell the benefits of doing business with U-Haul. Master required scripts and customer advisements. Use good time management practices. Work well with others and are a team player.
• Administrative Assistant

  Eborn Enterprises Inc

  2019.07-2020.03

  (9 months)

  Handle customer inquiries both telephonically, email, and fax Prepare monthly invoices and reports as needed Document all call information according to standard operating procedure Prepares payroll for processing
• Substitute Teacher

  Baltimore County Public Schools

  2016.10-2019.06

  (3 years)

  (2 years 9 months) Developed monthly lesson plans using Microsoft Office Suite Communicate various mathematical concepts, check student notebooks and mark their progress regularly in portfolios Arrange and execute lessons, individually catered for each child’s lacking areas in math
• Tax Preparer

  AC Enteprises

  2017.01-2019.04

  (2 years)

  (2 years 4 months) Prepared and filed individual, corporate and partnership tax returns using Drake Tax software Prepared state property tax form Prepared tax returns for audit by organizing supporting documents and comparing returns with receipts Handled busy phones, assisted client review of tax returns and processed payments in a timely manner

Educational experience

• Colorado State University Global

  Criminal Justice and Corrections

  2020.03-2022.05

  (2 years)
• Martinsburg College

  Medical Office Management/Administration

  2019.06-2020.01

  (8 months)

Certificates