Work experience

• Insurance Member Representative/Billing Specialist

  Foundever,

  2023.12-2024.07

  (8 months)

  Retained members based on educating them on billing and policy adjustments Customized member policies based on needs.
• Insurance Producer

  TTEC,

  2023.07-2023.12

  (6 months)

  Educated customers on plans that best fit their needs based on active listening Explained legal policies with ACA Described benefits and broke down rules into manageable pieces Acquired required info in order to customize plans Overcame objections to guide customers to the correct policies
• English Teacher

  Kojen English Centers,

  2022.09-2023.07

  (a year)

  Communicated in an Intercultural environment Negotiated plans for lessons and contracts. Planned lessons Practiced critical thinking and problem solving based on analyzing culture and class personalities with standards Communicated with peers, supervisors, and students of different ages and nationalities abroad Worked with TA speaking mandarin and English and co-teachers to lead classrooms of differing ages and levels of English proficiencies to challenge students in an engaging, fun classroom environment while maintaining a lesson plan schedule in a fast paced environment Promptly graded tests, quizzes, and homework assignments weekly Utilized props to teach concepts and reinforce grammar, phonetics, and vocabulary lessons
• Lifeguard

  Tesla Pools, (Virginia

  2022.07-2022.09

  (3 months)

  Protected juvenile and adult swimmers Enforced restrictions and up-to-date safety standards for pools in various parts of Hampton Roads Maintained the pool area Maintained documents and worked closely with manager to ensure safe pool atmosphere and correct inventory. FEBRUARY - JULY 2022
• English Teacher

  Canadian House Center

  2022.02-2022.07

  (6 months)

  Planned lessons for elementary to adult classes of various English proficiencies Conducted Remote and in-person Classes both independently and with a teaching assistant Worked closely with the teaching coordinators on lesson plans Worked with students and coworkers from multiple countries, balancing diverse personalities to ensure English mastery and teamwork
• Customer Service

  Chick-Fil-A, (Chesapeake, VA)

  2021.08-2022.02

  (7 months)

  Operated POS System Assembled orders Made beverages including ice cream-based orders Documented inventory Completed Restocking Communicated menu information to customers and upsold orders