Raymond
Live in United StatesNationality
Share
Summary
96% Strong technical support experience in consumer electronics, well qualified for the role.
1, Full-time undergraduate or above, science and engineering majors are preferred, and Chinese reading and writing skills are preferred;
Candidate has a Bachelor of Science in Computer Science, which meets the educational requirement. However, there is no evidence of Chinese reading and writing skills.
2, 2-5 years of technical support service experience in consumer electronics industry, smart hardware, home appliance industry, and artificial intelligence industry, familiar with customer service workflow;
Candidate has 2 years and 5 months of experience as a Technical Support Specialist at Apple, which is in the consumer electronics industry, and 10 months at Amazon in IT support, totaling 3 years and 3 months, which meets the minimum requirement.
3, Responsible for providing technical troubleshooting support and remote maintenance guidance for first-line upgraded customer consultation, including but not limited to telephone, video, online communication, work orders, etc.;
Candidate's role at Apple involves troubleshooting and resolving issues, which aligns with providing technical support through various communication methods.
4, More than 2 years of technical support experience in toC (consumer-oriented) hardware products, and can effectively solve hardware problems encountered by customers during use.
Candidate has over 2 years of experience in technical support for consumer-oriented products at Apple, where they troubleshoot hardware issues.
5, Applicants must be in the eastern and southern cities of the United States.
Candidate is located in Sacramento, California, which is in the southern region of the United States.
Work experience
Technical Support Specialist - Continuity+
Apple2022.09-Current(3 years)* Proficient in technical aptitude, with a track record of effectively troubleshooting and resolving issues in a timely manner * In•depth knowledge of Apple products, including iPhones, iPads, Macs, Apple Watches, and Apple TVs * Hands•on experience with various versions of Apple's operating systems, including macOS and iOS * Familiarity with Apple's software and applications, including iTunes, iCloud, and the App Store. * Adept in utilizing Apple's support tools and technologies, such as Apple Care, to provide efficient and effective customer support. Show lessIT Equipment Co-ordinator Fufillment Ops (SMF6)
Amazon2021.11-2022.09(a year)* Provided support to Operations associates, addressing over 200 IT trouble tickets monthly, improving efficiency by 25%. * Conducted functional audits on 100+ devices per month, reducing equipment downtime by 30%. *Performed IDF monthly cleanings, reducing network•related incidents by 15%. *Assisted in the maintenance of 500+ IT equipment units, provisioned 300+ Company devices with custom OS Images, and managed monthly IRDR inventory, reducing potential delays and stockouts by 20%. *Generated RMAs for 50+ units per month, ensuring efficient repairs and replacements. Show lessOutbound Fulfillment Center Associate (SMF6)
Amazon2021.09-2021.11(3 months)* Managed the warehouse operations and ensured that all outgoing orders were fulfilled in designated storage areas in a timely manner. * Maintained a high level of focus and attention to detail while working around equipment, machinery, and other workers in the warehouse. * Assisted with the operation and maintenance of critical plant components such as forklifts, pallet jacks. * Inspected the merchandise for damage, flaws, and irregularities and ensured all the defective products or items are isolated as per policy. Show less
Educational experience
University of London
Bachelor of Science in Computer Science, Computer Science2023.01-2026.01(3 years)Sacramento City College
Associate's degree, Computer Science2022.01-2025.01(3 years)
Resume Search
Nationality
Job category
City or country
Sort by
Contact way
Membership will unlock the resume
Also view
