92% Strong technical support background with relevant education and experience. 1, 全日制本科及以上学历,理工科优先,有中文读写能力优先考虑; Candidate has a Bachelor of Science in Electrical and Computer Engineering, which meets the requirement for a full-time undergraduate degree in a relevant field. 2, 2年以上硬件技术支持服务经验,熟悉客户服务工作流程; Candidate has 3 years and 9 months of experience as a Technical Support Engineer at Dell Technologies, which exceeds the 2-year requirement. 3, 负责对一线升级的客户咨询提供技术排障支撑及远程维修指导,包括但不限于电话、视频、线上沟通、工单等； The candidate's role as a Technical Support Engineer likely involves providing technical support and troubleshooting, which aligns with this requirement, although specific evidence is not provided. 4, 美国人； Candidate is located in Brooklyn, New York, United States, which indicates they are likely American. 5, 工作经验在3-5年之间； Candidate has 3 years and 9 months of experience, which falls within the required range of 3-5 years.