Work experience

• Sales Assistant (Fashion/Boss)

  Qatar Airways

  2024.01-Current

  (2 years)

  · Serve as a Top Seller for the Hugo Boss fashion brand, consistently exceeding sales targets. · Deliver 5-star customer service, including suggestive selling, upselling, and providing an exceptional guest experience. · Manage all aspects of store operations, including monitoring stock levels, replenishing inventory, and handling cash transactions. · Adhere to and enforce strict security and safety procedures in line with international aviation standards.
• Sales Assistant

  Qatar Airways (FIFA / QDF)

  2022.01-2024.01

  (2 years)

  · Provided high-quality service to a diverse range of customers, helping them find products and ensuring a positive shopping experience. · Contributed to sales growth through effective upselling and maintaining a well-stocked and visually appealing store environment. · Processed sales transactions accurately and maintained a secure work environment.
• Field Coordinator

  Shield Association

  2020.06-2021.12

  (2 years)

  Coordinated the distribution of aid to underprivileged communities affected by conflict, ensuring efficient and equitable delivery. · Managed beneficiary data, conducting surveys and inputting information into both paper-based systems and the KOBO digital platform to verify eligibility. · Monitored and assisted in the rehabilitation and reconstruction of schools damaged during the war.
• Telecommunications Project Engineer

  Tecwadi Company

  2019.01-2020.01

  (a year)

  · Contributed to major national telecom infrastructure projects for Ogero Lebanon and Touch Mobile. · Ogero LTE-A Project: Assisted in implementing Huawei's FDD & TDD LTE-A network, including antenna and cabinet swaps. · Ogero FTTC Project: Performed remote power preparation for FTTC cabinets. Conducted cable testing (isolation, resistance, fault location) using EXFO machines and managed user re-homing. · Ogero FTTH Project: Participated in in-building fiber optic installation for end-users. · Touch GU900 Swap Project: Supported the swap of ZTE's 2G network with Huawei GU900 equipment.
• Opening Store Manager

  Rossa Coffee

  2018.01-2019.01

  (a year)

  · Led the successful launch of a new coffee shop brand, managing all aspects of the opening process. · Developed the initial menu and created new recipes to establish the brand's identity. · Recruited, scheduled, and trained all new staff members, creating job descriptions and coordinating training programs. · Managed inventory, controlled costs, and focused on driving initial sales and profitability.
• Store Manager

  Costa Coffee

  2008.01-2018.01

  (10 years)

  · Spent a decade managing high-volume retail operations, consistently focusing on improving sales, controlling costs, and enhancing customer service. · Managed all store operations including inventory management, staff scheduling, and profit & loss responsibility. · Led, trained, and motivated a team of staff, conducting regular meetings to ensure alignment with company goals. · Collaborated with the marketing team on market studies and assisted in building sales strategies. · Utilized data analysis to inform business decisions and improve store performance.

Educational experience

• Lebanese International University

  Communication Engineering

  2009.06-2020.06

  (11 years)

  Graduated as a communication engineeringworking on different projects.

Languages

Certificates

Skills