Work experience

• Healthy Experience creator

  SEVA Experience Center

  2022.01-2023.04

  (a year)

  ° Advise guests about the best of the best in the place ° Create unforgettable experience and everlasting memories ° Settle the bills and payments by cash or card ° Suggest what improvements can be made to be a successful project ° Achieve the required sales target and service goals
• Waiter

  Tulum Restaurant

  2019.07-2020.07

  (a year)

  • Take orders and deliver food dishes following the department Standard Operating Procedures • Promote sales and build up good relationship with members and guests, plus ensure a positive and lasting guest experience by obtaining direct feedback • Provide coaching and motivation to team members in all aspects during service, and ensure all guests receive the best possible level of service, care and knowledge • Handle requests, enquiries and complaints in a professional and courteous manner • Liaise with the kitchen regarding all food related issues, and with reception team on all guest related information, preferences and return time • Ensure that all crockery, cutlery and any other objects and equipment needed for service are prepared and available • Ensure that the outlet is clean and presentable throughout the opening times • Monitor the daily checklist and ensure all opening and closing duties are completed
• Waiter

  Al Hazm Mall - Qatar

  2018.12-2019.03

  (4 months)

  Inform guests about the special items for the day and menu changes if any Follow the sequence of service instructions. Achieving daily financial target for the restaurant Provide excellent customer service to guests
• F&B Associate

  Atlantis The Palm Hotel Dubai

  2014.10-2018.01

  (3 years)

  Meet guest expectations and ensure their needs Serve food to the guests under sequence of service Upsell food and beverage items throughout and after the meal Handle customer complaints in a polite and professional manner Comply with safety, health and hygiene policies and procedures
• Concierge

  Lancaster plaza hotel

  2012.05-2014.07

  (2 years)

  Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards Assist customers in their purchase decisions by helping them select relevant and appropriate products,offering proper advice and suggesting gift vouchers when applicable Arrange and replenish on a continuous basis the shop shelves and ensure that the shop door and shelves are kept clean and tidy at all times Watch for and prevent security risks and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping Arrange and display received merchandise under the direction of the Merchandiser/Shop Manager

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