Summary

Work experience

• Operations & Customer Support Specialist

  Arabian Wanderers FZCO (Remote)

  2025.08-2026.03

  (8 months)

  Present 1 Managed logistics and communication for international participants. 2 Handled high-volume English communication via WhatsApp, email, and phone. 3 Adapted quickly to operational changes while coordinating with teams. 4 Analyzed operational data and supported workflow improvements.
• Sales Support & Team Training Assistant

  Creative Technology Solutions DMCC

  2022.09-2025.06

  (3 years)

  1 Mentored and trained new colleagues, simplifying complex processes. 2 Communicated with international clients and explained procedures clearly in English. 3 Contributed to adaptive learning content creation using Area9 Rhapsode. 4 Used active listening and problem-solving to support colleagues and clients. 5 Maintained organized records and managed multiple tasks efficiently.

Educational experience

• The TEFL Institute

  TEFL Certification 120-hour Advanced Course

  2026.03-Current

  Accreditation from Highfield Qualifications (Approved Centre Number 21335), Ofqual, and DEAC Will be completed before the end of March.
• Lebanese American University — Beirut, Lebanon

  Business Management

  2017.05-2020.05

  (3 years)

  Lebanese American University (Business Management) – Instruction language: English Near Native Fluency - English

Languages

Skills