Summary

Work experience

• Head of Aftersales DepartmentElectric buses

  Chariot Motors

  2016.09-2024.09

  (8 years)

  · Implementing aftersales standards; · Management of spare parts sales process; · Management of the warranty process; · Management of technical information flow; · Organizing technical trainings; · Customer satisfaction monitoring and support; · B2B relations
• Technical Coordinator for Renault, Dacia and Nissan

  AUTO FRANCE 3000 Ltd

  2014.08-2016.08

  (2 years)

  · Cars electronic systems diagnosis; · Technical support to staff in the workshop; · Warranty and parts issues; · Cooperation with the head office of Renault,Dacia and Nissan;
• Country Project Responsible In Aftersales Sector

  SUBARU MOTORS TRADING EOOD, SOFIA

  2007.04-2013.08

  (6 years)

  · Building a network of authorized Subaru dealerships; · Implementing Subaru standards; · Management of spare parts sales process; · Management of the warranty process; · Management of technical information flow; · Performing technical trainings; · Customer satisfaction monitoring and support; · B2B relations
• Workshop Manager

  moto - pfohe ltd, sofia

  2004.01-2007.04

  (3 years)

  · Management of team of 20 people; · Management and monitoring of Ford standards for reception and repairs of cars and customer handling; · Direct responsibility for efficiency, productivity and utilization factors of the workshop; · Direct responsibility for achieving sales targets of labor and spare parts; · Monitoring of customer satisfaction, analyses of the total process in the workshop; · Staff recruitment and payroll; · ISO 9001 standard supporting and monitoring.
• Service Engineer

  moto - pfohe ltd, sofia

  2003.09-2004.12

  (a year)

  Quality warranty and repairs control and supporr
• Diagnosic center Manager

  Auto center Bolid

  2001.05-2003.09

  (2 years)

  Autocenter Bolid · Monitoring the quality of repairs; · Monitoring warranty process; · Reply to customer requests; · Providing technical support of the staff. · Monitoring the quality of repairs; · Cars electronics diagnosis · Reply to customer requests
• Insurance Inspector

  ALLIANZ GROUP, SOFIA

  2001.02-2001.05

  (4 months)

  · Handling claims and contact with customers with affected cars;
• Consultant

  AUTO SPARE PARTS, SOFIA

  1999.01-2001.02

  (2 years)

  · Participation in opening of 3 multiband shops for spare parts · Stock availability; · Delivery; · Sales; · Payments; · Staff management; · Technical support
• Mechanic · Diagnostic Engineer

  PROMOBILE LTD, SOFIA

  1995.10-1999.11

  (4 years)

  · Service Engineer; · Warranty Responsible.

Educational experience

• Technical University

  Mechanical Engineering

  1990.06-Current

  (35 years)

  Mechanical engineer, ICE, automotive
• sava savov" polytechnical school

  Mathematics

  1985.09-1988.06

  (3 years)

  Mathematics

Languages

Certificates