RADISLAV
Head of Aftersales DepartmentElectric buses
Male54 y/oPre-sales technical support/After-sales technical support/Solution/Customer Success/Pre-sales customer service/After-sales customer service/Consulting hotline customer service/Telephone customer service/Customer Service Manager/Supervisor/Customer Service Director/Supply Chain Manager/Supervisor/Logistics Manager/Supervisor/Warehouse Management/Purchasing Manager/Supervisor/ConsultantLive in BulgariaNationality Bulgaria
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Summary
I would like to present the job recommendation from Higer Factory
Work experience
Head of Aftersales DepartmentElectric buses
Chariot Motors
2016.09-2024.09(8 years)
· Implementing aftersales standards;
· Management of spare parts sales process;
· Management of the warranty process;
· Management of technical information flow;
· Organizing technical trainings;
· Customer satisfaction monitoring and support;
· B2B relations
Technical Coordinator for Renault, Dacia and Nissan
AUTO FRANCE 3000 Ltd
2014.08-2016.08(2 years)
· Cars electronic systems diagnosis;
· Technical support to staff in the workshop;
· Warranty and parts issues;
· Cooperation with the head office of Renault,Dacia and Nissan;
Country Project Responsible In Aftersales Sector
SUBARU MOTORS TRADING EOOD, SOFIA
2007.04-2013.08(6 years)
· Building a network of authorized Subaru dealerships;
· Implementing Subaru standards;
· Management of spare parts sales process;
· Management of the warranty process;
· Management of technical information flow;
· Performing technical trainings;
· Customer satisfaction monitoring and support;
· B2B relations
Workshop Manager
moto - pfohe ltd, sofia
2004.01-2007.04(3 years)
· Management of team of 20 people;
· Management and monitoring of Ford standards for reception and repairs of cars and customer handling;
· Direct responsibility for efficiency, productivity and utilization factors of the workshop;
· Direct responsibility for achieving sales targets of labor and spare parts;
· Monitoring of customer satisfaction, analyses of the total process in the workshop;
· Staff recruitment and payroll;
· ISO 9001 standard supporting and monitoring.
Service Engineer
moto - pfohe ltd, sofia
2003.09-2004.12(a year)
Quality warranty and repairs control and supporr
Diagnosic center Manager
Auto center Bolid
2001.05-2003.09(2 years)
Autocenter Bolid
· Monitoring the quality of repairs;
· Monitoring warranty process;
· Reply to customer requests;
· Providing technical support of the staff.
· Monitoring the quality of repairs;
· Cars electronics diagnosis
· Reply to customer requests
Insurance Inspector
ALLIANZ GROUP, SOFIA
2001.02-2001.05(4 months)
· Handling claims and contact with customers with affected cars;
Consultant
AUTO SPARE PARTS, SOFIA
1999.01-2001.02(2 years)
· Participation in opening of 3 multiband shops for spare parts
· Stock availability;
· Delivery;
· Sales;
· Payments;
· Staff management;
· Technical support
Mechanic · Diagnostic Engineer
PROMOBILE LTD, SOFIA
1995.10-1999.11(4 years)
· Service Engineer;
· Warranty Responsible.
Educational experience
Technical University
Mechanical Engineering
1990.06-Current(35 years)
Mechanical engineer, ICE, automotive
sava savov" polytechnical school
Mathematics
1985.09-1988.06(3 years)
Mathematics
Languages
Russian
Proficient
English
Proficient
Certificates
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