Work experience

• Content Moderator (Bulgarian & English)

  Telus International

  2023.07-Current

  (2 years)

  (www.telusinternational.com)
• Content Moderator (English & Russian)

  Alorica

  2020.07-2023.04

  (3 years)

  (www.alorica.com) ▪ Reviewed content (video, image, text) for compliance with local policies and regulations. ▪ Maintained up-to-date knowledge of client policies and online community standards. ▪ Applied complex policies to investigate and resolve issues with reported content. ▪ Coordinated with supervising departments to manage policy-violating content. ▪ Ensured legal compliance and safety for content on short video platforms. ▪ Developed and improved content management strategies and standards.
• Project Officer

  COD Kosovo

  2019.08-2020.04

  (9 months)

  (www.facebook.com/codkosovo) ▪ Developed communication strategies. ▪ Managed social media profiles and promoted the web portal and mobile apps. ▪ Supported the organization of a national conference and coordinated national campaigns.
• KYC Agent (English & Russian)

  Moorcode Bulgaria

  2019.01-2019.07

  (7 months)

  ▪ Verified new customer accounts and identities. ▪ Assessed risks associated with customers or products. ▪ Assisted in preventing financial crimes and prepared suspicious activity reports (SARs). ▪ Built and maintained customer relationships through interactive communication. ▪ Handled customer complaints and provided resolutions within time limits.
• Project Officer

  COD Kosovo

  2016.09-2018.12

  (2 years)

  (www.facebook.com/codkosovo) - Managed the Disability Info Center and related digital platforms. - Coordinated national campaigns and developed policy recommendations. - Created content for promoting the rights of persons with disabilities. Freelance Consultancies ▪ Video editor for documentary series by Ukrainian director Tetiana Stanieva. ▪ Supported social media development for grassroots agricultural companies and international film festivals.

Educational experience

• State University of St. Petersburg

  of International Relations

  2017.05-2022.07

  (5 years)

  A holistic and all-encompassing study of all the complex factors that impact and influence our contemporary world. The program provides skills to actively develop a diplomatic strategy, introduce realistic solutions to manage current global crises, understand global cultures and social networking, build contacts with diplomatic organizations and staff to enhance global connectedness and vision. In addition to International Relations and Politics the program additionally covers powerful subjects such as Economics, Sociology, Business, and Psychology that explains much of human motivation will be explored to.
• St. Kl. Ohridski University of Sofia

  of Russian Philology

  2017.09-2018.05

  (9 months)

  The program aims at providing fundamentals in linguistics and literary theory, developing communication abilities in Russian (C1-C2), understanding about Russian culture and ability to analyze and evaluate the phenomena of Russian language and literature in a broader linguistic and literary context, as well as abilities of critical thinking, independent learning, communication, and cooperation in a multicultural environment. During practical training at the University and professional practice period students acquire the basic skills of editing, translation and/or interpretation, teaching Russian as a foreign language, culture dissemination (e.g., tour guide) or research.

Languages