Freelance translator and linguistic reviewer for translation agencies in Bulgaria and abroad; Undertook MPTE, editing, localization and data annotation projects

October, 2023 Main responsibilities: - Enrollment of worldwide students at English-teaching medical Universities; - Certified translator work: students' documents translations, signing them before a notary, applying at the relevant Bulgarian Medical Universities; - Daily communication and professional dealing with institutions- universities’ administrations, ministries, embassies; - Customer support agent- daily communicatiоn with overseas clients and partners via email, whatsapp business and over the phone; - Processing students documents in a timely, professional manner, within the specified deadlines; - Copywriting of pre-arrival and after arrival manuals as per country and city, assist students before and after arriving at the destination country and university, coordination with the onground support representatives. December, 2019 -

Field of activity: Customer service, Telesales, Clinical trials Main responsibilities: - Make outbound calls, take inbound calls and ensure proper customer service is being delivered; - Open and maintain customer accounts by recording account information related to clinical surveys; - Provide accurate, valid and complete information to customers by using company’s software; - Schedule patients’ appointments at the Synexus clinics- Sofia § Stara Zagora; - Identify and assess customers’ needs to achieve satisfaction; Resolve customer complaints; - Follow trainings and procedures, use operating guidelines, call scripts and FAQs as provided by management. Page 1_ 4 January, 2018 -

February, 2017 services in Europe, Australia and the USA Main responsibilities: - Responsible for the smooth operation of the company offices in Varna and coordination with other national and international offices; - Establishing and maintaining communication with company suppliers and partners regarding mutual agreements and payments; - Cash and bank payments; budgeting and reporting responsibilities; - Documenting and paying out national and international business trips; - Organizing offices’ renting; furnishing; cleaning, renovation and maintenance works; - Human Resources filing and monthly payroll checks; - Conducting personnel orientation and on-boarding, employment benefits programs; - Inventory responsibilities (inventory supply for new employees and inventory changes; regular communication with Team managers and system administrators; inventory reports accomplishment; - Scheduling and assisting the organisation of company meetings and events. Page 2_ 4 February, 2008 -

International Business and Management, International relations

Tourism Management & Economics

Foreign Languages diploma