GoHighLevel is a CRM and marketing platform that helps businesses enhance their customer engagement and conversion. • Assisted businesses in optimizing their use of GoHighLevel's platform by conducting detailed onboarding and training sessions. • Delivered exceptional trial experiences to prospective customers by identifying their unique business needs and demonstrating tailored solutions. • Utilized CRM tools to track customer interactions, maintain detailed logs, and ensure smooth transitions from trial to paid accounts. • Designed and implemented targeted email campaigns to engage trial users, increasing conversion rates by offering personalized solutions and offers. • Leveraged data analytics to identify high-potential leads and proactively addressed pain points during the trial period. • Collaborated with the sales and marketing teams to generate new leads, enhance customer engagement, and achieve trial conversion targets. • Monitored user activity and provided insights to improve platform usability and customer satisfaction. • Developed strategic relationships with trial customers to ensure a seamless onboarding process and foster long- term partnerships. • Provided product demonstrations and training to trial users, emphasizing GoHighLevel's capabilities for automation, lead generation, and client retention. • Consistently met or exceeded key performance indicators, including trial conversion rates and user satisfaction metrics. • Supported various industries, including service-based businesses, SaaS providers, and SMBs, in leveraging GoHighLevel to streamline operations. • Participated in regular team meetings and contributed to process improvement strategies to enhance the trial experience workflow.

Webhelp India is a prominent BPO company providing sales and customer support services. • Determined needs, delivered solutions, and overcame objections through consultative selling skills. • Utilized data and analytics to identify target markets and understand customer needs. • Collaborated with outside sales representatives, marketing, and other departments to generate leads and close sales. • Used CRM software to maintain detailed contact logs and account records. • Monitored industry news and trends to stay up to date on competitive landscape. • Met or exceeded sales targets and quotas to contribute to the overall sales goals and revenue of the company. • Developed strategic relationships with existing customers by learning preferences and managing regular communications. • Attended meetings and sales events to learn latest developments and brainstorm new sales strategies. • Worked with the sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas. • Coordinated and executed marketing campaigns to generate new leads and sales opportunities. • Built and managed relationships with key clients and partners to drive growth. • Identified qualified leads through 8C's and 3C's for the requirement. • Responsible for targeting B2B, SMB, Mid-Market, and Industry Led companies. • Accountable for conversion from qualified leads to SAL (Sales Accepted Lead). • Collaborated with internal departments to align marketing campaigns. • Maintained database systems to track and analyze operational data. EXPERIENCE

5C Network specializes in providing advanced technology-based services for clients in various sectors. • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects. • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross- selling. • Updated accounts and maintained long-term relationships with clients. • Worked closely with other departments to promote products and marketing campaigns. • Coordinated activities and projects to plan sales department operations and meet timelines. • Performed cold-calling and follow-ups with leads to secure new revenue. • Identified prospect needs and developed appropriate responses along with information on suitable products and services. • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions. • Identified new business opportunities through cold calling, networking, marketing, and prospective database leads. • Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor. • Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions. • Built and maintained strong client relationships to drive business growth. Sundaram Motors is an authorized dealer for Mercedes Benz in Bangalore. • Converting showroom visitors into customers by understanding their needs and interests and matching them to the most appropriate car. • Greeted customers on lot and in showroom to answer questions about brand and available inventory. • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites. • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services. • Completed registration paperwork and sales documentation. • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. • Understanding the characteristics, capabilities, and features of all cars and providing the potential customer with detailed information. • Taking customers on test drives and demonstrating vehicle features. • Maintain reporting structures and recording sales and inventory on our CRM software. • Collaborate with team members to reach sales targets. • Assist with the set-up of showroom and promotional displays. • Identifying opportunities and generate sales opportunities through database deals and cooperate tie ups. • Responsible for implementing best customer service practices to improve sales channels and minimize customer complaints. • Mainly handle the VIP set of customers like CEO, MD, CFO, Directors, Proprietors, Chairman.

Marqland is an authorized dealer for Jaguar and Land Rover in Bangalore. • Converting showroom visitors into customers by understanding their needs and interests and matching them to the most appropriate car. • Greeted customers on lot and in showroom to answer questions about brand and available inventory. • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites. • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services. • Completed registration paperwork and sales documentation. • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages. • Understanding the characteristics, capabilities, and features of all cars and providing the potential customer with detailed information. • Taking customers on test drives and demonstrating vehicle features. • Maintain reporting structures and recording sales and inventory on our CRM software. • Collaborate with team members to reach sales targets. • Assist with the set-up of showroom and promotional displays. • Identifying opportunities and generate sales opportunities through database deals and cooperate tie ups. • Responsible for implementing best customer service practices to improve sales channels and minimize customer complaints. • Mainly handle the VIP set of customers like CEO, MD, CFO, Directors, Proprietors, Chairman. EXPERIENCE Bangalore