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CUSTOMER SUPPORT ADVISOR
Male36 y/oPre-sales technical support/After-sales technical support/Solution/Customer Success/After-sales customer service/Pre-sales customer service/Consulting hotline customer service/Telephone customer service/Network/Online Customer Service/Member/VIP Management/Customer Service Specialist/Customer Service Manager/Supervisor/Customer Service Director/English Translation/Portuguese translationLive in PortugalNationality Portugal
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Work experience
Customer Support Specialist
Randstad2022.08-2025.03(3 years)• Provided remote technical support in English to customers across the EMEA region, resolving hardware and software issues for smartphones, PCs, tablets, and smartwatches. • Diagnosed and troubleshooted a high volume of technical issues (30+ daily), achieving a 95% first-contact resolution rate. • Utilized ticketing systems to log, track, and manage customer cases efficiently. • Liaised with engineering teams to escalate and resolve complex software bugs, improving the feedback loop between customers and developers.
Languages
Spanish
Normal
English
Proficient
Portuguese
Native
Certificates
https://cert.efset.org/en/TKmMQZ
2025.10
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