Work experience

• Senior Process Executive-Data

  Cognizant

  2022.02-2024.03

  (2 years)

  Company Description • Working for HQA project for Cognizant India, providing Quality Supervision on contens review • Working providing Customer Support for YouTube customers by email, chat and phone calls, for Spanish speaking market Spain and Latin America)
• Collection Agent

  GEFCO SSC, Lisbon

  2019.07-2022.02

  (3 years)

  • Working as a collection agent in a worldwide market responsible for a portfolio of over 600 clients distributed from China, India, Middle East, Europe, Africa, South America to North America. Communicating in all the languages I know. Worked for Spanish subsidiary from June 2019 until March 2020. Worked for Italian subsidiary From March 2020 until November 2021. Working again for Spanish subsidiary from November 2021 until February 2022.
• Costumer Support

  Webhelp

  2017.02-2019.06

  (2 years)

  Provided excellent customer service and resolved customer queries. Maintained up-to-date knowledge of products and services. •
• Portuguese Language Teacher

  Dommus Serveis

  2008.09-2010.06

  (2 years)

  Portuguese Language Teaching at Ausonia, as a freelancer.
• Portuguese Language Teacher

  Way In

  2006.09-2010.06

  (4 years)

  Teaching of Portuguese Language.
• Portuguese Language, English Language and spanish language teacher

  Berlitz

  2003.03-2010.06

  (7 years)

  Teaching of Portuguese Language, English Language and Spanish Language in school, at Canon, Leica, Barcelona FC, BIM / SA Barcelona d'Infraestructures Municipals, among others.
• English Language Teacher

  Kennedy Solutions

  2006.09-2007.06

  (10 months)

  companies, as a freelancer

Languages