Work experience

• IT Support Technician III

  Moffitt Cancer Center

  2019.11-Current

  (6 years)

  Client Support Technician H Lee Moffitt, Tampa, FL 2019 – Present• Provide day-to-day technical support by responding to requests for technical assistance via e-mail, phone, in-person or remote support• Troubleshoot, diagnose and resolve/escalate system and application issues. Conduct root cause analysis of issues• Define and document an end-to-end test plan; execute the plan & manage all activities in the plan to ensure that all the objectives are met and that the solution works as expected.• Work with development & database teams to ensure delivery solutions are developed and meet the quality standards set by the organization• Actively engages in discussions to understand the requirements to develop a complete quality assurance process for each project• QA analyst should define test scenarios and scripting methodologies for complete unit and system integration tests• Troubleshoot a variety of computers, IP phones, peripherals, networking, or related software and hardware issues.• Working knowledge of Software QA testing methodologies and sets quality standards in accordance with HIPPA and other relevant policies and ensures that IT systems adhere to them.• Verify code deployments, ensuring the correct build versions have been deployed to new environments.• Participate in technical, internal unit testing to ensure accuracy of deliverables for self and peer.• Documents issues/resolutions to common problems as well as user manuals.• Communicate effectively with end users, teams and management• Assist systems staff when deploying new software and upgrade installations. see less
• System Administrator

  Greenstein Delorme & Luchs P.C.

  2017.09-2018.06

  (10 months)

  Responsible for administration of Windows 2016 Active Directory domain and Windows 10. Create and deploy packages with SCCM and WSUS servers.Automation of servers pushing out packages.Heavy use of PowerShell scripting.Maintain Backup Server. Maintain and update 20 Windows Servers.Vulnerability management and vulnerability scanning.Foster collaborative relationships with peers, vendors and internal customers to ensure users are receiving excellent service, training, and assistance.Manage software quality assurance, reporting, and testing and provide effective feedback and communications to firm IT when requiring assistance in resolving issues.
• System Administrator III

  NOAA, Systems Integration & Development

  2014.06-2017.06

  (3 years)

  Responsible for administration of Windows 2003/2008/2012 Active Directory domain and Windows 7/10 in a government research environment.Create and deploy packages with SCCM and WSUS servers.Automation of servers pushing out packages using SCCM.Heavy use of PowerShell scripting.Maintain Backup Server. Clean laptop vulnerabilities as detected by weekly NESSUS scan.Maintain and update 10 Windows Servers.
• System Administrator II

  NOAA: National Oceanic & Atmospheric Administration

  2010.06-2014.06

  (4 years)

  Responsible for administration of Windows 2003/2008 Active Directory domain and Windows XP Professional / Windows 7 in a government research environment.Automation of servers pushing out packages using SCCM.Heavy use of PowerShell scripting.
• US Technical Support Specialist

  United Phosphorus

  2008.09-2010.06

  (2 years)

  Responsible for administration of Windows 2003 Active Directory domain and XP Professional workstations/laptops, including desktop support for 120 users (Microsoft Windows XP) comprised of management, administrative staff, and Salesmen.Responsible for all Latin America (Spanish) Help Desk calls.Built Windows-based workstations to Dell/HP desktop workstations & Dell/HP laptops.Answered helpdesk calls for 35 office users and 85 remote users.Provide hardware (laptops, desktops, printers)/ software support.Support Blackberry (setup, configuration, maintenance).Setup and maintained Cobian Backup for office users.
• Help Desk Technician

  EADS

  2008.07-2008.08

  (2 months)

  Laptop Rollout – Assisted with laptop deployment at users’ desks, train users in laptop usage and connecting remotely. Assisted Help Desk – Answered phones, log calls, and visit users on base to resolve issues.
• Windows Administrator

  NOAA: National Oceanic & Atmospheric Administration

  2007.05-2008.05

  (a year)

  Responsible for administration of Windows 2003 Active Directory domain and Windows 2000/XP Professional workstations/laptops, including desktop support for 140 users in a multi-platform (Microsoft Windows 2000/XP) comprised of upper and lower management, administrative staff, and research scientists in a government research environment.Automation of servers pushing out packages using SCCM.Heavy use of PowerShell scripting.Advised and assisted IT procurement/budgeting officer in matters of desktop and server software/hardware purchases, allocations, and other related IT expenditures using guidance from stated or assessed functional/performance requirements and guidelines, published organizational IT and security policies/guidelines, integration issues with existing IT implementations within organization, and budgetary constraints.Planned, built, and packaged secure Windows XP Professional-based desktop and laptop workstation configurations based on functional, performance, and security requirements gathered from user/managerial input and guidance from established IT and security policies.Built and maintained Norton Ghost system images of Windows-based workstations for easy deployment to Dell desktop workstations & IBM/Lenovo laptops.Designed and performed technical training, system administrator mobilization, and progress tracking to cover certain patch/security update deployments and software suite upgrades/migrations that required particular attention no automation could not provide.
• Installation Technician

  Lockheed Martin

  2006.12-2007.04

  (5 months)

  Administered the 2006 Congressional Moves at the US Capitol building.Completed rebuild of the domain to include reassigning ports, wiping & re-imaging software and installing Windows XP/server.Tested, configured, and troubleshot the network/workstations/servers.
• MIS Field Technician

  AMC/Loews Cineplex Entertainment

  1991.12-2006.03

  (14 years)

  Management Information Systems Field Technician for nationwide support of Loews Cineplex Theatres, responsible for installation and upgrades to computers at theatres nationwide. Performed TCP/IP, IPX/SPX, and NetBIOS Network Installation, Maintenance and Support.Trained users and followed-up with theatre management after service requests. Assisted/interacted with the Help Desk to diagnose and expedite service inquiries. Configured and installed networks for managers’ back office computers and point of sale computer systems.