Work experience

• Support

  Global Bilgi (Glovo Ukraine Support)

  2023.04-2025.07

  (2 years)

  Customer Support & Training Experience at Glovo I worked in customer and courier support at Glovo, where I handled escalations, assisted users with urgent or complex issues, and ensured fast and effective problem resolution. My responsibilities included managing inbound queries, following up on unresolved cases, and delivering a smooth support experience via chat and internal systems. Later, I was promoted to practical training coach, where I helped onboard and train new team members. I provided hands-on guidance during their first support sessions, shared best practices, and helped them adapt to real-time situations with confidence and accuracy.

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