KATERYNA
Front Office Supervisor
Female33 y/oLogistics Network ManagementLive in CanadaNationality Ukraine
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Work experience
Front Office Supervisor
Buffalo Mountain Lodge (CRMR)2025.01-2025.11(a year)- Supervised front desk operations and team coordination - Resolved guest concerns and ensured premium service delivery - Prepared occupancy and revenue reports - Supported VIP arrivals and special requestsBrand Ambassador
Canada Goose, Canada2025.04-2025.10(7 months)- Represented a global luxury brand to international clientele - Communicated brand heritage and product craftsmanship - Exceeded sales targets and supported visual merchandising - Participated in VIP shopping experiencesGuest Service Agent
Emerald Lake Lodge (CRMR), Canada2024.08-2025.01(6 months)- Managed reservations, billing, and guest communications - Coordinated activities and personalized guest experiencesFront Desk Manager
Myconian Collection Hotels, Greece2022.04-2022.10(7 months)- Managed luxury front office operations and payments - Handled VIP guest issues to maintain satisfaction standardsGuest Relations Manager
Myconian Collection Hotels, Greece2021.05-2021.10(6 months)- Coordinated group bookings and concierge services - Acted as primary contact for guest experience and service recovery
Languages
Chinese (Mandarin)
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