Work experience

• After-Sales Service Manager

  CLAAS Service and Parts GmbH / CLAAS Global Sales GmbH (Einsatz: CLAAS Ukraine)

  2023.09-2025.12

  (2 years)

  • Management and coordination of service and after-sales activities, dealer/partner support, and escalation management • KPI reporting, quality and warranty management, standardization of spare parts and service processes • Planning and execution of technical training programs (service tools, engines/powertrains, product families)
• Service Manager

  CLAAS Ukraine LLC

  2015.09-2023.08

  (8 years)

  • Leadership and development of the service department, collaboration with a nationwide dealer network • Complaint and warranty management, handling of technical escalations, customer communication • Annual planning, KPI steering, and reporting to headquarters
• Technical Support Specialist (Service)

  CLAAS Ukraine LLC

  2014.01-2015.08

  (2 years)

  • Support and further development of the dealer and service network, implementation of service standards • Planning and delivery of technical training programs for dealer personnel • Conducting post-harvest review meetings for seasonal performance analysis and definition of improvement measures • Processing and analysis of warranty and complaint cases, including technical evaluation
• Technical Support Specialist (Service)

  CLAAS Ukraine representative

  2009.01-2013.12

  (5 years)

  Support and continuous development of the dealer and service network • Introduction and implementation of service standards, provision of technical support • Delivery of technical training programs and post-harvest review meetings for seasonal performance analysis
• After-Sales Service Manager (Automotive)

  Atlant AG (Daimler Partner)

  2006.03-2009.12

  (4 years)

  • Management of workshop and customer service operations, process optimization, warranty management, and customer support
• Dealer Network Development

  AutoCapital AG – Daimler General Representative

  2005.01-2006.02

  (a year)

  • Development and support of the dealer network, implementation of quality standards, conducting audits and assessments

Educational experience

• staatliche technologische universitat, tscherkassy

  Business Administration – Enterprise Economics

  2000.09-2002.06

  (2 years)

  Program focused on enterprise economics, financial management, accounting, business planning and economic analysis.
• Bohdan Khmelnytsky National University of Cherkasy (Ukraine)

  English and German Philology

  1991.09-1996.06

  (5 years)

  Studies focused on English and German linguistics, literature, pedagogy and methodology of foreign language teaching.

Languages