1. Issue Resolution and Customer Assistance: Address customer inquiries and resolve complaints promptly and effectively via phone, email, or chat, ensuring high levels of customer satisfaction. 2. Product and Service Guidance: Provide detailed information about company products or services, guiding customers through processes and offering solutions tailored to their needs. 3. Customer Feedback Management: Collect and document customer feedback to identify trends and opportunities for service improvement, collaborating with internal teams to enhance the overall customer experience.

1. Customer Query Management: Respond to and resolve customer inquiries efficiently across multiple channels, including phone, email, and live chat, ensuring a seamless support experience. 2. Account Management and Support: Assist customers with account setup, updates, and troubleshooting, ensuring accurate information and a positive user experience. 3. Knowledge Base Maintenance: Contribute to the development and improvement of support documentation and FAQs to empower customers with self-service resources and reduce ticket volume.