Conducted proactive tele-sales activities to generate leads and secure appointments with potential corporate and MICE clients, effectively presenting hotel products and services. Persuasively negotiated with clients to arrange site inspections, highlighting the hotel’s strengths and capabilities to convert prospects into confirmed bookings. Responded promptly to sales leads and client inquiries, preparing customized proposals and contracts tailored to specific business needs and event requirements. Maintained a strong pipeline of new and repeat business through relationship management, timely follow-ups, and strategic communication. CONTACT

Supported the sales team across leisure, corporate, and MICE segments by coordinating with key clients and travel agencies to drive revenue and ensure guest satisfaction. Negotiated room rates and with clients, implementing dynamic pricing strategies to optimize revenue. Provided exceptional customer service, addressing client inquiries, managing contracts, and resolving issues efficiently. Developed reports on appointments, calls, and business leads, ensuring timely submission to senior management. Worked cross-functionally with sales, events, and operations teams to ensure seamless coordination and exceed guest expectations. Dynamic and results-driven Sales Coordinator with extensive experience in the hospitality industry. Proven ability to support sales initiatives across leisure, corporate, and MICE segments. Demonstrated success in building strong client relationships, managing cross-functional communications, and driving consistent sales growth. Now seeking a Sales Executive position where I can leverage my strengths in business development, strategic partnerships, and market expansion to contribute to the continued success of a leading hotel brand.

Operated and handling front desk operations with professionalism and efficiency. Managed guest check-ins and check-outs, ensuring a seamless and welcoming experience. Handled guest inquiries, special requests, complaints, and room changes, providing prompt solutions to ensure guest satisfaction. Coordinated with housekeeping and maintenance departments to follow up on room readiness and service issues. Processed room reservations, payments, and billing with accuracy using Opera PMS. Assisted with concierge tasks such as arranging transportation, restaurant bookings, and recommending local attractions. Supported front office team in achieving high guest satisfaction scores and consistently exceeding service expectations.