92% Strong technical support background with over 5 years of experience, well qualified for the role. 1, 全日制本科及以上学历,理工科优先,有中文读写能力优先考虑; Candidate has a Bachelor of Science degree in Management Information Systems, which meets the requirement for a full-time undergraduate degree. 2, 2年以上硬件技术支持服务经验,熟悉客户服务工作流程; Candidate has over 3 years of experience as a Technical Support Engineer at Dell Technologies, which meets the requirement for technical support experience. 3, 负责对一线升级的客户咨询提供技术排障支撑及远程维修指导,包括但不限于电话、视频、线上沟通、工单等； Candidate's role as a Technical Support Engineer likely involves providing technical support and troubleshooting, which can be inferred from their job title and experience. 4, 美国人； Candidate is located in Houston, Texas, United States, which indicates they are likely American. 5, 工作经验在3-5年之间； Candidate has 3 years and 1 month of experience at Dell Technologies and 2 years and 1 month at Unique Digital, totaling 5 years and 2 months, which meets the requirement.