Created 477 projects over one year while maintaining 95% of two-day Service-level objectives (SLO) for requisition resolution. Maintained and controlled budgets using ORACLE Primavera Contract Management. Created projects in Primavera Contract Management and Primavera P6. Deleted and financially closed contracts in CM Change Order. Managed bypass and return approval workflows. Added initiator and user roles to workflows. Updated Partner Portal to correct PO owner information. Collaborated with cross-functional teams to resolve backend bug tickets. Facilitated user access to client PMIS platform. Created new vendors in CM and added them to ongoing contracts.

Conducted code review and charge entry verification to ensure accurate patient charges. Supported issue resolution on claims for efficient problem-solving. Reported up-to-date analytics (insurance, diagnosis, patient information) to LADMC doctors. Documented billing information for 20-30 patients daily, five days a week

Analyzed over 2,000 customer feedback data related to product and service lifecycle to enhance customer focus and improve perceived quality. Consistently met deadlines for data-gathering projects, demonstrating strong time management skills. Conducted customer interviews and online surveys to collect valuable data for analysis. Successfully resolved requests within team PRP (Problem Resolution Procedure) Aging Project, ensuring customer satisfaction and timely resolution.

Ensured safety of employees and visitors by administering screening questions and temperature checks prior to building entry. Collaborated within a diverse, inclusive team alongside other client service providers, including security. Managed front-end screening policies and escalated issues to management as necessary