Summary

Work experience

• Premier Technical Support Engineer

  iTechwx

  2025.04-Current

  (a year)
• Office 365 Technical Support Engineer

  iTechwx

  2024.06-2025.05

  (a year)
• Client Business Consultant

  Haravan

  2023.07-2024.06

  (a year)

  Key Focus: - Hunt, and develop a suitable pool of potential customers for the services that Haravan provides; - Analyze the actual needs, advise customers to understand and apply the technology solutions developed by Haravan, in order to optimize the business model of the enterprise; - Monitor, support, and care for potential customers from the consulting stage to contract closure; - Handle promptly the feedback from customers. Achievement: - Achieve 86,91% of the Revenue KPI - Make it to the top 6 of the hotlead list by the sales department for employees with highly effective company-sources lead conversion rates. * Outstanding customers: F&B: - Miya Sushi & BBQ, Barrio Wine & Dine: Chatbot for automatic response and booking in advance to customers Retailers: - Senkawa: Folife company manufactures I-on Alkaline Senka drinking water using Japanese technology. - Sagrada Madre: A home aromatherapy brand based in Argentina in Vietnam providing high-quality and unique incense, herbal bouquets, and compressed herbal tablets. - Other customers ranging from SMEs to big enterprises (Castrol, Cambodia's BIC Bank) Show less
• Business Development Executive

  Info Finance

  2023.02-2023.05

  (4 months)
• Client Services Intern

  TITA Market Research

  2022.06-2022.11

  (6 months)

  Provide clients with statistical data on consumers, competitors, and market place and consolidate information into actionable items, and reports. (mostly Top Line Summary) Support Quantitative Research Procedures including preparing questionnaire, samples Having a chance to acknowledge new products which have not been introduced in the market Achievement: Final Internship Course: 9/10 with records of good performance
• Exam Invigilator

  Ton Duc Thang University

  2020.10-2022.11

  (2 years)

  Key Focus: To oversee and supervise examinations and to ensure that guidelines and regulations for the integrity, equality, and security of the examination papers and procedures are followed during examination sessions. Achievements: - Successfully proctor approximately 100 small and big tests with little malfunction and misconduct rates. - Successfully uphold the academic and training record requirements and upgrade to senior level throughout the tenure.
• Teaching Assistant

  Bambi English

  2021.10-2022.01

  (4 months)

  Give tutor, grade, and assess the students' competencies from kindergarten to secondary level according to the curriculum standards set by the school, KET (Key English Test), and PET (Preliminary English Test).

Educational experience

• Ton Duc Thang University

  Bachelor's degree, English Language and Literature, General, 8.37/10

Languages