Work experience

• Customer Service Representative

  Wonderful People Limited

  2025.01-2025.04

  (4 months)

  • Handled client inquiries, complaints, and service requests with professionalism, ensuring high levels of customer satisfaction. • Assessed loan applications by verifying information with clients and approving loans based on viability. • Supported loan officers by performing reducing balance calculations and providing accurate financial assessments. • Maintained and updated client records, including uploading photos and booking loans in the system. • Monitored client accounts, performed transfers between savings and loan accounts, and balanced accounts accurately. • Managed delinquency by calling defaulting clients and informing them about their payment obligations and due dates. • Prepared and filed loan forms, ensuring proper documentation and compliance with internal procedures. • Generated daily reports on arrears and expected collections, aiding in decision-making and daily planning.
• Roles and responsibilities

  Kenya Ports Authority-Industrial attachment

  2023.05-2023.08

  (4 months)

  Insurance Section • Insurance underwriting; the procedures and processes of all insurance policies under KPA’s portfolio • Insurance claims; reporting claims, filling claim forms and other claim handling procedures and processes • Tabulation of statistics for premium payment, claims schedules and asset schedules. • Verification of premium charged by various insurers before processing and payments. • Loss ratio preparation and analysis for various classes of insurance. • Review of Insurance claims Commercial Section Claims Unit • Understanding the claims Policy and Procedures. • Registration of commercial claims received from claimants. • Verification of supporting documents presented by applicants. • Investigating of reported Commercial Claims. • Preparation of claims Memos for internal use. • Preparation of monthly and weekly reports. • Analysis of Claims data for decision-making by management. Waiver and Licensing Unit • Understanding the waiver and licensing policies and procedures. • Verification of supporting documents presented by applicants. • Carrying out due diligence of waiver requests to weed out fraudulent applications. • Registration of applications for waiver of storage charges from clients. • Preparation of waiver and licencing memos for internal use. • Preparation of weekly and monthly reports Analysis of waiver and licensing data for decision making by management.

Projects

• Emerged first in Kenya in the INTERNATIONAL STATISTICAL LITERACY PROJECT completion

  one

  2023.09-2023.12

  (4 months)

  Estimation of camel survival rate in Garissa county under heatstress using kaplan-meier estimator

Educational experience

• DISASTER READY ORGANIZATION

  RISK MANAGEMENT-Certificate

  2024.11-2024.12

  (2 months)

  It is a course under risk management
• GARISSA UNIVERSITY

  BACHELOR OF SCIENCE IN ACTURIAL-Second Class Upper

  2019.08-2024.06

  (5 years)

  degree certificate
• PROBATION COMMUNITY RESOURCE & TRAINING CENTRE

  in computer Applications

  2019.03-2019.07

  (5 months)

  i was learning on the computer software application skills/packages
• LUGULU GIRLS HIGH SCHOOL

  Mean Grade- B

  2015.01-2018.12

  (4 years)

  highschool certificate

Languages

Skills