Support all undergraduate programs in the college by maintaining the applicant journey through interaction with applicants as well as performing data input and data maintenance of applicant files. Additional responsibilities include making monthly application decisions and communicating those decisions to applicants while ensuring students matriculate into their programs, assisting with the CyberTalent programs admissions process, supporting the transcript review process of bachelors degree programs, managing the admissions-side of the Income Share Agreement (ISA) program, and collaborating with the Student Advising team in the onboarding of new students. Additional support is provided as needed for graduate-level programming.

Support Cyber FastTrack, a nationwide scholarship program designed to accelerate student access to the tech field by awarding $22,000 in scholarships to each of the 100 students selected through a capture the flag competition. Utilize custom infrastructure on Salesforce to assist Student Advisors as they manage the entire student life cycle from admissions through graduation. Collaborate with Admissions Specialists to guide prospective students through the admissions and enrollment process while providing information on our academic programs, application requirements, financial aid, and community resources. Compile information on resources and conferences for women in tech with the goal of increasing gender diversity and improving measures taken to support the access and retention of women in cyber security.

Developed and directed 13 different tech-related summer camps with over 300 students. In this role I supervised 14 undergraduate teaching staff members developing camp schedules, social and educational field trips, arranging housing for residential camps and communicating with parents/guardians of students throughout the school year. During the school year I supervised one graduate student and 17 undergraduate ambassadors that were responsible for assessment projects, leadership programming, and facilitating two to three weekly outreach and social events for computer science students at the University of Maryland-College Park. Additionally, I served as administrator for the Maryland chapter of Rise-Up 4 CS, a project dedicated to helping 25 underrepresented women pass the Advanced Placement (AP) Computer Science A course and exam through weekly webinars and 1:1 tutoring.

I was responsible for developing and facilitating monthly community events and one to two social events per month to support graduate student life and the university experience. Each month I arranged events within the greater D.C metropolitan area that require initiating and maintaining ongoing relationships with vendors and negotiating contracts which has resulted in a large portfolio of local contacts. Collaboration with on-campus offices and organizations was a key component of my role as I worked to promote existing campus services, such as legal aid and off-campus housing, and encouraged other campus programs and offices to be more inclusive of graduate students at campus events. Within my own unit I conferred with the Communication and Marketing graduate assistant to deliver two to three weekly events that center around holistic development and student wellbeing which has resulted in increased student participation in graduate student life. Furthermore, my work in this office was centered around cultivating an understanding of nearly 10,000 student’s needs via informal and formal assessment and advocate for their rights by educating key stakeholders on providing more family-oriented events and programs and increased graduate assistantships.

I engaged in independent research on peer institution staffing and services available to Johns Hopkins Ph.D. students and Postdoctoral Services and summarized results. From these results I was able to prepare written reports and recommendations based on research findings, and presented these findings to key stakeholders. This research allowed colleagues across campus to better understand how to support our students. Additionally, I assisted with the design of our newly revamped web page and student resource portal. Through this process I designed and produced web-based and printed resources for a variety of career service needs including job search tools, grantsmanship, mentorship, and conflict resolution.

In my role I administered and directed a residence hall housing approximately 60 low-income, first generation college bound high school students while developing and leading community living events. Additionally, I created and maintained duty schedules for residential advisors while leading and training all residential staff. Through this role I acted as a liaison between Upward Bound Staff, instructors, students, and parents, while applying residential staff and student rules/regulations. I engaged with students on a daily basis to discuss the college enrollment process and assist in the general transition process from high school to college.

My responsibilities included coordinating and implementing first-year leadership programs to 70+ students who were personally selected by myself through a rigorous application and interview process and sorted into on-campus organizations based on interest and ability. I supervised seven student mentors in a leadership program, Emerging Leaders, and utilized their assistance to facilitate bi-weekly workshops each semester on various aspects of leadership, life, and educational skills to first-year leadership students. Another component of my role was assisting in the development and presentation of the campus’s annual leadership conference as well as leadership & service award ceremonies that honored nearly 100 students each year.

I served as a live-in tutor and advisor for 60+ U.S. Dept. of Education TRIO underrepresented high school students as they navigated living in a college residence hall in preparation for their transition into a college setting. In this role, I provided students with academic and social activities in and around campus including nightly tutoring and study sessions, utilization of campus resources such as the career center and recreational courts, and weekend enrichment trips. My goal was to assist students with the information and resources needed for college applications and addressed any concerns regarding the college transition process including academic preparation, time management practices, financial aid, and extra curricular involvements.

While serving as a Guest Service Associate my responsibilities included completing guest orders and transactions and providing information on food and consumer merchandise. I also regularly restocked merchandise and cleaned machines throughout the store. Additionally I was selected to also train as a cook in the kitchen where I occasionally provided hot food and baked goods to customers.

Through a leadership program at St. Norbert College I was able to serve as a teachers assistant in an English learners classroom as well as a special education classroom. In my role I ensured that all students were able to follow along with the teacher at their own pace, and were given additional support as needed. Additionally, I worked in the schools after school program, where I served as a tutor to students requiring additional academic and social support. Here I provided students with valuable socialization activities through 1:1 conversations, and group activities, while also providing extra help on homework and peer to peer relations.

At Eastbay.com/Footlocker I was an eCustomer Service Associate in the eCustomer Care department which largely focused on digital communication with customers through chat and email. In this role I conversed with first-time customers and answered questions about product design and functionality. Additionally I maintained a relationship with current clients and customers and worked to fix any issues that arose with payment, delivery, or quality of their order.