Work experience

• administrative agent

  Teleperformance

  2022.10-2025.04

  (3 years)

  • Managed accurate data entry and order control (SAP, BSL, INGENICO, ITINSELL) for shipments, invoicing, deliveries, and order management for multiple L’Oréal brands. • Coordinated and communicated effectively with clients and brand teams through meetings, emails, and phone calls. • Ensured process compliance and timely resolution of issues, improving data accuracy and operational efficiency. • Handled high-volume order processing with consistent accuracy and speed in a fast- paced environment.
• English Teacher

  CPF France

  2019.07-2022.07

  (3 years)

  • Developed and presented customized lesson plans aligned with students’ learning objectives. • Promoted active participation within the classroom to strengthen knowledge retention and communication skills. • Managed classroom dynamics including conflict resolution and psychosocial support, respecting cultural diversity. • Monitored student progress, grading assignments and providing timely feedback.
• Team Leader

  Harrods

  2017.04-2019.07

  (2 years)

  • Led a team to optimize productivity and uphold high standards of customer service and operational excellence. • Implemented company policies and monitored performance metrics to maintain team effectiveness. • Reviewed and proposed improvements to streamline working procedures.

Educational experience

• LCBT

  Luxury Retail

  2015.09-2015.12

  (4 months)

  Diploma in Luxury Retail
• College London

  Business Management

  2014.09-2015.08

  (a year)

  Business Management
• Sunrise School

  Science

  2013.09-2014.07

  (a year)

  Baccalaureate

Languages