MOHAMMED SAHIL's Resume

MOHAMMED SAHIL

Sr. Accounts Receivable Associate

Male

27 y/o

Customer Service Specialist/Customer Representative/Sales representative/Telephone customer service/Network/Online Customer Service/Financial Specialist/Assistant/Accounting/Financial Analyst/Financial Advisor/Clinical research/Medical Sales/Health Consultant/Other medical positions

Live in India

Nationality India

Summary

Customer Service professional with 4+ years of experience in BPO and healthcare operations. Google-certified in Data Analytics with strong skills in data interpretation, reporting, and process improvement. Known for excellent communication, problem-solving, and customer handling abilities.

Work experience

Sr. Accounts Receivable Associate
Infinx Services Private Limited
2023.02-2024.07
(a year)
Analyzed and resolved claim denials by identifying root causes and implementing corrective actions. Maintained high quality scores through accurate documentation and adherence to industry standards. Used billing systems to improve workflow efficiency and reduce turnaround time. Processed Medicare, BCBS, attorney, and commercial claims to optimize reimbursement. Collaborated with team members to meet daily targets and improve overall performance.
Customer Event Support
Urban Hospitality Services - Qatar
2022.10-2022.12
(3 months)
Assisted international visitors in Qatar Metro by providing directions, ticket support, and event information. Ensured passenger safety and compliance with FIFA regulations during high-footfall events. Resolved customer complaints and technical or ticket-related issues efficiently. Communicated effectively with visitors from diverse cultural and language backgrounds.
Senior Accounts Receivable
Gebbs healthcare solutions - Mumbai
2021.12-2022.09
(10 months)
Reviewed and submitted insurance claims accurately and within defined timelines. Followed up on denials, rejections, and no-response queues to ensure timely payment. Maintained quality scores above 98% while meeting daily productivity targets. Coordinated with insurance companies for payment confirmation and issue resolution.
Customer Support officer
Lester Info Services PVT LTD
2018.08-2021.03
(3 years)
Handled international outbound customer calls while maintaining TAT and quality standards. Achieved daily sales and productivity targets through effective communication and persuasion. Assisted team leaders with escalation handling and supported new team members. Managed high call volumes while ensuring customer satisfaction and compliance.

Educational experience

University of Mumbai
Bachelor of Mass Media (BMM)
2016.06-2019.03
(3 years)
Completed Bachelor of Mass Media with a focus on communication, media studies, research, and presentation skills. Developed strong analytical, reporting, and interpersonal abilities applicable to corporate and client-facing roles.